Teams at Buildkite

Provide senior-level technical support for enterprise Buildkite customers, independently troubleshooting complex CI/CD, software, and infrastructure issues. Communicate via Slack, Zoom, email and forums; lead retrospectives and planning, publish docs, contribute to open-source tooling, and drive proactive improvements to support workflows. Mentor peers and collaborate with Product and Engineering to escalate customer feedback and design scalable solutions that prevent future incidents.

The Enterprise Account Executive will manage sales cycles in large enterprise accounts, driving new business, and maintaining relationships with stakeholders to achieve revenue goals.

The Staff Customer Success Manager leads strategic relationships with key enterprise customers, driving value realization and mentoring junior team members while shaping the Customer Success function.