Carestream Dental Benefits Overview

Provides Level 2 technical and application support for SaaS, on-premise, integrated, and legacy dental practice systems. Diagnoses issues involving operating systems, browsers, networks, cloud services, and databases; communicates resolutions to dental professionals; documents troubleshooting; manages escalations; creates knowledge content; and identifies opportunities for training, automation, and chatbot improvements.

Provides Level 2 technical and application support for dental SaaS, integrated, cloud, on-premise, and legacy systems. Diagnoses issues across operating systems, browsers, networks, databases, and application environments; communicates solutions to dental professionals; documents resolutions; manages escalations; and collaborates with engineering and product teams. The role also contributes to knowledge-base content, troubleshooting automation, escalation analysis, and continuous improvement.

Leads billing operations for a SaaS organization, overseeing billing infrastructure, system configuration, invoicing accuracy, reconciliation, quote-to-cash processes, revenue reporting, and ASC 606 compliance. Manages billing integrations with Salesforce and SAP, establishes controls and SLAs, resolves billing issues, supports customer lifecycle changes, and partners with Finance, Product, Sales, and Customer Success. The role also develops teams, drives process improvements, and manages subscription, usage-based, and hybrid pricing models.