Teams at Casechek

Lead and scale a new Customer Support function: build processes, SLAs, ticket routing, knowledge base, and KPIs. Manage a small support team, create dashboards, handle escalations, partner cross-functionally to drive product fixes, and use data to improve team performance and customer experience.

Lead end-to-end people operations including full-cycle recruiting, onboarding, payroll and benefits administration, workforce strategy, employee engagement, policy development, and HR compliance. Act as strategic advisor to leadership, manage sensitive personnel matters, and drive talent development and culture in a hybrid environment.

The Senior Product Manager will oversee product development from ideation to delivery, manage product backlogs, and collaborate with various teams to understand and solve customer needs while driving product innovation in the healthcare sector.