Jobs at CDW

Owns the strategy, roadmap, backlog, and delivery of professional services products. Partners with technical and business stakeholders to define product vision, prioritize features, manage Agile release planning, track KPIs, conduct research, and communicate product direction to senior leaders. The role requires strong analytical, presentation, negotiation, and cross-functional collaboration skills, plus experience with professional or managed services and Agile methodologies.

Leads strategic technology consulting engagements and advises clients on transformation, risk, and business objectives. Defines and governs enterprise integration architectures across ServiceNow and business systems, using APIs, workflows, data architecture, and security controls. Develops recommendations, roadmaps, executive presentations, and architectural standards; manages stakeholders, project governance, business development, and client relationships. Mentors consultants and designs secure, scalable, maintainable integration solutions across ServiceNow modules and enterprise technologies.

Manages strategic relationships with complex enterprise Managed Services customers, driving adoption, satisfaction, retention, renewals, and expansion. Develops success plans, monitors KPIs, handles escalations, coordinates technical and operational resolutions, and communicates with executive stakeholders. Partners with sales and internal teams to align services with customer needs, identify growth opportunities, improve service delivery, and resolve issues. Coaches junior customer success professionals and leads internal initiatives.

Leads accounting and financial oversight for cloud revenue, costs, margins, and related business models. Manages close processes, revenue recognition, controls, policies, audits, and U.S. GAAP compliance while partnering with Sales, Cloud Operations, Technology, and FP&A. Drives scalable process improvements, automation, analytics, and AI adoption, supports forecasting and profitability insights, and develops the accounting team.

Supports administration and maintenance of a healthcare contract portfolio, ensuring compliance, pricing accuracy, contract data integrity, rebates, fees, renewals, modifications, and agreement launches. Prepares reports, maintains contract repositories and reference materials, manages Salesforce cases, supports stakeholders, protects confidential information, and contributes to strategic process-improvement initiatives.

Leads a Managed Services Engineering team delivering cloud, hybrid infrastructure, automation, observability, security, and managed operations services. Owns service delivery, SLAs, operational performance, resource allocation, customer satisfaction, governance, continuous improvement, automation, reliability, and escalation practices for government customer environments. Develops teams, manages service quality and financial performance, and serves as product owner for assigned managed services offerings.

Designs, develops, and supports analytics data solutions for clients, including Snowflake and dbt ingestion and transformation pipelines, data marts, validation, monitoring, governance, and documentation. Manages multiple consulting projects, budgets, timelines, quality assurance, troubleshooting, client communication, and implementation planning. Requires strong data engineering experience, regulated-industry knowledge, stakeholder communication, and willingness to travel.

Designs and modernizes enterprise Windows endpoint environments using Microsoft Intune, Entra ID, Autopilot, and Autopatch. Responsibilities include migrating devices to cloud-native management, managing configurations and security policies, developing patching and vulnerability remediation capabilities, automating processes with PowerShell and Microsoft Graph, resolving complex endpoint issues, defining standards and roadmaps, mentoring engineers, supporting major incidents, and delivering endpoint performance reporting.

Leads a technical presales team supporting security, business applications, and employee/customer experience opportunities. Responsibilities include coaching and mentoring, managing performance and coverage, partnering with Sales and Services on solution strategies, reviewing proposals and demonstrations, monitoring pipeline KPIs, improving presales processes, supporting go-to-market initiatives, and advancing team capabilities in security, cloud, data, AI, and software engineering.

Engineer AI-powered threat detections, automated response playbooks, and continuous adversary emulation. Apply machine learning and LLMs to security operations, conduct threat hunting and AI red teaming, map coverage to MITRE ATT&CK, and develop detection-as-code through CI/CD. Build production-grade Python integrations, measurable containment capabilities, and safe autonomous defenses with guardrails. Mentor security professionals and collaborate across threat response, cyber defense engineering, and platform teams.

Design, implement, support, and optimize large-scale virtualized data center environments for managed services clients. Provide advanced troubleshooting, infrastructure planning, performance analysis, capacity management, technical documentation, customer consulting, training, and 24/7 on-call support. Serve as a technical point of contact, lead design workshops, execute technology projects, maintain service levels, improve procedures, and mentor teams on virtualization technologies.

Drives revenue growth by selling hybrid infrastructure services and solutions to public-sector, aerospace, and defense customers. Manages the full sales lifecycle, develops account strategies, builds customer and partner relationships, designs technical solutions, prepares BOMs and SOWs, and forecasts pipeline activity in Salesforce. Provides data-center expertise across VMware, HPE, Dell, and Cisco, mentors junior executives, supports industry events, and coordinates internal teams to achieve sales and profitability targets.

Drives revenue growth by selling hybrid infrastructure services and solutions to public sector, aerospace, and defense customers. Manages the full sales lifecycle, including account planning, business development, consultative selling, technical solution design, BOM and SOW development, opportunity management, forecasting, and closing. Builds executive and partner relationships, applies data center expertise across VMware, HPE, Dell, and Cisco, mentors junior team members, and represents the company at industry events.

Owns AI opportunity intake, qualification, routing, and assignment operations. Manages CRM configuration, dashboards, KPI reporting, SLA tracking, data hygiene, audits, and lead-flow process improvements. Partners with business consultants, technical teams, revenue operations, and practice leaders to develop agentic workflow automation with human oversight. Routes qualified opportunities, resolves stalled or escalated leads, documents requirements, and uses performance data to improve routing accuracy, speed, and pipeline visibility.

Performs IT audits and cybersecurity control validation for complex systems, applications, enclaves, and classified or unclassified networks. Assesses vulnerabilities, risks, security requirements, and mitigation effectiveness against Federal and DoD standards. Provides technical evaluations and recommends security improvements while balancing business needs with security concerns. Requires experience with RMF, DODI 8500.2 or NIST SP 800-53, eMASS, network implementation, and an active DoD Secret clearance.

Designs enterprise-scale Identity Credential and Access Management architectures, translating user and enterprise needs into functional and technical requirements. Develops system designs, diagrams, integrations, authentication and authorization controls, segregation-of-duties solutions, and privileged access management. Ensures compliance with open systems architecture standards and common operating environment requirements while evaluating workflows and corrective actions. Requires five years of systems architecture experience, five years of ICAM implementation experience, an active Security+ or equivalent IAT Level II certification, relevant technical certification, and an active DoD Secret clearance.

Leads technical consulting, architecture, design, implementation, and support for complex Managed Services infrastructure solutions. Advises clients, supports technical sales, conducts design workshops, mentors engineers, evaluates emerging technologies, and oversees upgrades and implementations. Performs root-cause analysis, automation, testing, documentation, training, incident escalation, and service-level management. Participates in on-call coverage, client projects, cross-functional collaboration, and identifying expansion opportunities.

Serves as an enterprise architecture subject matter expert within a DoD environment. Supports DoD Business Enterprise Architecture initiatives, business process alignment, enterprise strategy, stakeholder analysis, requirements documentation, reporting, and project activities using MEGA HOPEX and Microsoft Office tools.

Leads ServiceNow solution design and implementation for complex client engagements. Directs project teams, oversees technical solutions across projects, develops business cases and customer deliverables, performs quality assurance, manages budgets, and serves as a trusted technical advisor. The role requires expertise in ServiceNow HAM, SAM, CMDB, eProcurement, and Store applications, along with strong communication, client relationship, proposal development, and problem-solving skills. Travel to company or client sites may be required.

Provides hands-on engineering support for integrating Identity and Credential Access Management requirements into enterprise systems and applications. Conducts technical research, ensures hardware, operating systems, software, and procedures comply with ICAM requirements, and documents specifications, configurations, project plans, testing, and results. Communicates complex technical designs and project status to varied audiences. Requires five years of engineering and ICAM integration experience, active Security+ or equivalent certification, relevant technical certification, and an active DoD Secret clearance.