Jobs at CDW

Provides reactive, case-based support for Microsoft core infrastructure across multiple customer environments. Troubleshoots Windows Server, Active Directory, domain controllers, Group Policy, DNS, DHCP, SCCM, endpoint management, and related technologies. Manages service cases, documents resolutions, communicates with customers, meets service-level commitments, participates in on-call rotations, supports infrastructure improvements, and collaborates with technical teams. Provides customer guidance, peer mentoring, technical documentation, and escalation support while identifying potential customer needs.

Build and support enterprise data ingestion, transformation, modeling, and integration solutions using Microsoft Fabric and Azure data services. Develop batch, API, file, database, and event-driven pipelines; create dimensional and curated data models; write and optimize SQL; resolve data-quality and pipeline issues; and support production workloads. Collaborate in Agile engineering processes using GitHub, Azure DevOps, CI/CD, code reviews, and reusable development standards.

Designs, deploys, and optimizes private cloud and software-defined data center solutions using VMware Cloud Foundation. Provides technical leadership, customer guidance, solution validation, documentation, automation, cloud operating model standards, and mentorship. Develops VCF Operations dashboards, alerts, costing models, and capacity-management capabilities while supporting implementation, risk management, customer acceptance, and enterprise consulting delivery.

Manages low- to medium-complexity technology projects from initiation through closure. Responsibilities include controlling scope, schedules, budgets, risks, issues, quality, resources, contractual deliverables, procurement, and stakeholder communications. The role supports government contracts and acquisition requirements, maintains project documentation, leads meetings, manages change control, ensures compliance, and delivers projects within approved parameters.

Leads and develops a team of Sales Specialists, drives revenue and profitability, executes sales strategies, manages territories, and builds customer and partner relationships. The role oversees performance management, coaching, recruiting, employee engagement, business planning, sales analytics, and operational execution while collaborating with field sales teams, vendors, and internal stakeholders to achieve organizational objectives.

Delivers virtual and in-person Google for Education training, workshops, certifications, and customized customer engagements. Manages projects from scoping through implementation, provides technical and pre- and post-sales support, develops presentations and documentation, gathers customer feedback, recommends upgrades, and maintains expertise in Google Workspace for Education, administration, security, Chrome, migrations, and provisioning. The role requires extensive systems administration experience, strong customer service, presentation skills, and travel to client sites.

Leads marketing technology architecture, integrations, platform governance, and technical enablement. Designs cloud-native, API-driven solutions across Adobe, Salesforce, CDP, CRM, analytics, and AI platforms; oversees data models, identity resolution, observability, security, and operational health. Manages roadmap prioritization, budgets, vendors, implementations, and a technical team. Establishes AI governance and enables responsible use of generative, predictive, and agentic capabilities across marketing and customer engagement workflows.

Provides Tier 1 technical support for Google Workspace for Education and related technologies. Responsibilities include ticket triage, troubleshooting, customer guidance, escalations, documentation, administrator training, SLA adherence, and collaboration with internal teams. The role supports school districts through email, phone, and Google Meet while maintaining relevant Google and AI certifications and developing expertise in education technology tools.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include troubleshooting, ticket triage, SLA management, customer communication, escalations, administrator training, documentation, and knowledge-base maintenance. The role also supports team productivity, maintains certifications, monitors customer interactions, collaborates cross-functionally, and helps school IT administrators resolve technology issues.

Leads Technology financial management across budgeting, forecasting, cost allocation, cloud and AI consumption, vendor spend, contract labor, capitalization, and reporting. Designs standardized processes, controls, taxonomies, workflows, and operating rhythms; automates reporting; improves reconciliation and data quality; and drives cross-functional cost optimization initiatives. Partners with Technology, Finance, Sourcing, engineering, vendors, and senior leadership to improve forecast predictability, financial visibility, cost control, and decision-making.

Leads technical consulting, architecture, solution design, implementation, and support for complex managed services environments. Advises clients, supports technical sales, leads design workshops, mentors engineers, evaluates emerging technologies, and oversees infrastructure upgrades. Provides expert troubleshooting, root cause analysis, automation, documentation, training, and project coordination across networking, data center, virtualization, storage, systems, and security environments. Participates in on-call coverage and maintains service-level commitments.

Provides Microsoft infrastructure and cloud support for managed-services customers. Troubleshoots Copilot, Microsoft 365, Azure, Exchange, Windows Server, Active Directory, SCCM, and Intune issues in a case-based environment. Manages service requests, documents resolutions, meets service-level commitments, collaborates with customers and Microsoft support, participates in on-call coverage, contributes to infrastructure projects and documentation, and mentors peers.

Drives growth for F5 partner solutions by collaborating with sales teams, customers, and partner stakeholders. Builds pipeline, identifies target accounts, supports large transaction sales cycles, delivers presentations and training, forecasts sales, develops go-to-market plans, and coordinates legal and financial agreements. Serves as a subject matter expert while influencing executives, technical teams, procurement, and internal leadership to expand business and exceed sales targets.

Leads Professional Services delivery for customer experience technology solutions across an assigned region. Oversees team performance, development, utilization, profitability, service quality, and client satisfaction. Partners with Sales, architects, engineers, technology vendors, and executives on estimates, strategic planning, solution reviews, and escalations. Develops complex project plans, supports enterprise technology implementations, and drives adoption of AI-enabled practices. The role includes approximately 15% billable strategic oversight and requires travel to company or client locations as needed.

Implements and supports enterprise AI infrastructure platforms across client environments. Configures Kubernetes, workload schedulers, GPU resource governance, containers, observability, security, and related platform services. Performs discovery, deployment, integration, upgrades, troubleshooting, validation, documentation, and knowledge transfer. Collaborates with cross-functional technical teams, contributes to implementation plans and Statements of Work, manages project deliverables, and provides client-facing consulting support. Travel and occasional extended or weekend work may be required.

Leads CDW’s AI advisory consulting portfolio, including strategy, governance, operating models, adoption, prioritization, and roadmaps. Develops consulting methodologies, delivery frameworks, sales enablement, and thought leadership. Advises executives and customers, leads complex presales pursuits, shapes proposals and business cases, oversees delivery quality and risk, evaluates technical feasibility, and mentors consulting and presales teams.

Designs, implements, validates, benchmarks, troubleshoots, and supports accelerated compute and high-performance storage infrastructure for enterprise AI workloads. Conducts discovery, migrations, installations, configuration, testing, documentation, and client knowledge transfer. Collaborates with project managers, architects, sales teams, partners, and stakeholders to manage scope, timelines, risks, and deliverables. The role requires client-facing consulting, technical documentation, infrastructure troubleshooting, occasional overtime, and travel to client sites or company locations.

Leads technical pre-sales architecture for complex security solutions serving public-sector and commercial customers. Translates business, security, compliance, and technical requirements into solution designs, bills of materials, statements of work, estimates, pricing, assessments, and deployment plans. Conducts discovery sessions, architecture workshops, solution reviews, and customer presentations while partnering with sales, delivery teams, and security vendors. Mentors architects and sellers, supports regional customer activity, and travels throughout the Southeast as needed.

Implements, validates, troubleshoots, and optimizes high-performance AI network fabrics supporting GPU clusters and distributed workloads. Configures InfiniBand, Ethernet, RoCE, routing, congestion management, telemetry, cabling, and fabric-management systems. Performs installation, burn-in, performance testing, documentation, knowledge transfer, and client handoffs. Contributes to statements of work, implementation plans, and solution validation while managing project scope, schedules, budgets, and customer communication.

Provides L2/L3 support, administration, monitoring, troubleshooting, and optimization for cloud contact center platforms including Five9, NICE CXone, Webex Contact Center, and Cognigy. Resolves voice, routing, IVR, integration, reporting, and agent issues; manages incidents, changes, SLAs, root-cause analysis, documentation, and customer communications. Participates in 24/7 operations, on-call rotations, major incident response, maintenance, automation, and continuous service improvement for enterprise managed-services customers.