Teams at Celigo

Lead a global customer support organization to drive issue resolution, platform adoption, and customer health. Implement AI-assisted workflows, self-service knowledge, and intelligent routing. Partner with Product, Engineering, CS, and Professional Services to drive systemic fixes, measure outcome-focused metrics, and connect support signals to expansion and retention. Hire, coach, and scale teams across time zones while managing budget and knowledge strategy.

Design and execute digital-first customer engagement strategies using automation and AI. Build AI-powered agents, personalized in-app journeys, and Celigo/Gainsight workflows to improve adoption, time-to-value, and retention. Partner cross-functionally, analyze engagement data, define success metrics, and document repeatable frameworks to scale customer success programs.

Architect, build, and maintain Snowflake-based ELT pipelines and production data models. Implement observability, data quality, and governance; optimize cost and freshness. Partner with Analytics, Product, and Engineering, use dbt/CI-CD and AI-assisted tooling, and participate in reviews and architecture planning to support analytics, BI, and ML.