Teams at CentralSquare Technologies

Develop complex, scalable public safety software using C#, Angular, databases, APIs, cloud infrastructure, and AI integrations. Lead design and code reviews, guide developers, contribute to architecture, improve frameworks, address technical debt, create automated testing strategies, optimize database and application performance, and diagnose escalated production issues. Serve as a technical subject matter expert while coordinating with internal teams, customers, and external entities.

Leads CentralSquare’s customer-facing Product Support organization across public-sector product lines. Responsibilities include hiring, coaching, staffing, cost management, escalation handling, Salesforce Service Cloud ownership, workforce planning, KPI and SLA management, and customer communications. The role also leads workforce and workflow transformation involving AI-assisted deflection, agent-assist, and automated triage, while partnering with IT, Support Operations, Product, Engineering, Knowledge, and Quality teams to improve customer satisfaction, resolution times, productivity, and product feedback loops.

Leads governance, planning, execution support, reporting, and cross-functional coordination for CentralSquare’s enterprise AI initiative portfolio. Maintains initiative inventories, milestones, KPIs, dashboards, risk tracking, and escalation processes. Translates AI strategy into executable plans, coordinates dependencies across business functions, supports AI Council activities, and prepares executive reporting on progress, adoption, ROI, and outcomes.