Jobs at Certified

Provides phone, chat, and email support for customers purchasing online contractor exam training. Answers product questions, assists with purchases, supports automation and self-help initiatives, identifies customer interaction trends, and contributes to website updates, training materials, and other projects. The role requires clear communication, accuracy, flexible scheduling, and onsite work in Alpharetta, Georgia.

Owns B2B and B2C funnel, enrollment, revenue, and marketing performance reporting. Builds executive and Board dashboards, analyzes CAC, LTV, retention, conversion, spend efficiency, and ROI, and reconciles marketing activity with financial results. Maintains KPI definitions and reporting governance while partnering with Marketing, Finance, FP&A, Sales Operations, and Data teams. Supports strategic planning, diligence requests, and actionable business recommendations through accurate, cross-functional analytics.

Leads the creation and scaling of an AI-native innovation business unit for online certification and exam-preparation products. Owns P&L, market validation, product development, go-to-market strategy, technology partnerships, hiring, vendor networks, and portfolio scale or discontinuation decisions. The role builds repeatable production and launch processes, develops learner experience strategy, manages performance metrics, and reports outcomes to executive leadership.

Leads operations and go-to-market performance for the AEC business unit, including revenue forecasting, growth strategy, marketing, B2B partnerships, customer support, vendor management, and cross-functional execution. Oversees operational processes, compliance, course delivery, strategic projects, platform initiatives, KPI reporting, and continuous improvement across multiple brands. Partners with centralized teams, develops staff, and drives revenue growth, efficiency, customer satisfaction, and organizational alignment.

The Business Intelligence Analyst queries cloud data, builds dashboards and recurring reports, validates data integrity, and delivers actionable insights to business leaders. The role embeds AI tools into reporting, documents data definitions and processes, automates manual work, and partners with FP&A, Business Operations, and Data Engineering. It requires SQL, Excel, BI reporting experience, and practical AI application, with Python, R, Git, and dbt listed as preferred skills.

Conduct high-volume outbound prospecting through phone, email, LinkedIn, and other channels to identify and qualify B2B prospects. Schedule qualified meetings for the sales team, maintain accurate Salesforce records, execute outreach cadences, and meet activity, conversion, meeting, and pipeline goals. The role requires strong communication, resilience, independent work, and familiarity with B2B qualification frameworks such as BANTC.

Manages technical SEO, content optimization, keyword strategy, competitive research, and organic performance across multiple brands. Develops GEO and AEO strategies to improve visibility in AI search platforms, tracks citations and brand mentions, and connects search performance to traffic, conversions, and revenue. Collaborates with web, content, ecommerce, analytics, and marketing teams while building reporting, testing emerging AI search tactics, and resolving technical SEO issues.