Jobs at CharterUP

Own sourcing for complex enterprise transportation opportunities, including scope evaluation, cost modeling, supplier strategy, operator selection, negotiations, and feasibility assessment. Partner with Sales and Operations to develop competitive proposals, manage handoffs, resolve supply challenges, maintain supplier relationships, and improve sourcing effectiveness using data and market intelligence. The role requires strong analytical, commercial, negotiation, relationship-building, and organizational skills.

The Revenue Operations Associate manages and improves revenue processes across Sales, Account Management, Support, Finance, Marketing, and partner operations. Responsibilities include administering Salesforce and Outreach, building automations, maintaining KPI dashboards, calculating commissions, analyzing costs and pipeline health, supporting forecasting and targets, improving data integrity, and conducting analysis on productivity, campaigns, churn, and retention.

Provide customer support through email and phone, resolve and escalate issues, monitor live transportation trips, coordinate responses to disruptions, communicate updates, document interactions in Sprinklr, educate customers on DOT rules, and collaborate with drivers and internal operations teams. The role requires flexible night and weekend availability, strong organization, calm problem-solving, and adherence to service-level agreements.

Coordinates transportation providers and active trips, audits trip details, resolves scheduling changes and service disruptions, secures last-minute providers, monitors delays, and communicates updates. Maintains operational records, prepares provider performance reports, escalates complex issues, and collaborates with customer, sales, and operations teams. This remote entry-level role requires flexible night and weekend availability and strong customer service, organization, communication, and problem-solving skills.

Lead strategy and roadmap for CharterUP's pricing systems, partnering with engineering and data science to build pricing infrastructure, run experiments, define metrics, and translate strategy into product specifications to improve marketplace performance and operator/customer outcomes.