Companies Chewy

Chewy

Boston

Total Offices: 5

17,800 Total Employees

Year Founded: 2011

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Supply Chain & Procurement 4 Finance 3 HR & Recruiting 2 Data & Analytics 1 AI & Machine Learning 1 Design 1 Engineering 1 Operations & Support 1 Program & Project Management 1

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Chewy Company Culture

At Chewy, we foster a supportive workplace where team members are empowered to stay curious, think big, and bring their authentic selves to work. Our culture values curiosity and does not follow a one-size-fits-all approach because different perspectives fuel stronger collaboration, better ideas, and meaningful impact. Chewy encourages continuous learning, career growth, and professional development, creating opportunities for team members to grow alongside the company. By pushing boundaries to delight pet parents and support one another, Chewy builds an inclusive, high-impact culture where innovation thrives and people do their best work.

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At a glance

Our Mission

Chewy's mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.

Behind The Scenes

Our talented teams are groups of innovators, delighters, big thinkers, and (of course) passionate pet people.

Guided by our Operating Principles

Our Operating Principles serve as a common framework that drives our character, capabilities, ingenuity, and operation.

Our edge is our culture – and our people bring it to life.

We succeed when Team Members act as owners, embrace challenge, move with agility, and are driven by a common passion for delighting customers.

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Passion Behind The Work

Connection to Mission Builds Chewy Culture

While Heather was initially drawn to Chewy because its Operating Principles reflected a way of working she knew she would enjoy (data-driven, fast-moving, and customer-centric), she was delighted by how deeply Chewy’s mission shows up in every role and every decision. As a pet parent herself, Heather has seen how teams across the company unite with a shared focus on supporting customers through the highs and lows of pet parenting. Whether it’s pharmacists filling vital prescriptions, Customer Care Team Members supporting pet parents, teams creating Get Real fresh food with fewer ingredients and great taste, or HR teams supporting the Team Members who serve our customers, Chewy’s mission is a constant thread that connects teams.

Heather Smedstad

Chief Human Resources Officer

There is a “Chewy magic” that makes our culture special, which in turn makes our customer experience special.

Continuous Learning

Building Skills, Driving Impact

Rachel Holcomb

Associate Director, AI Learning

For Rachel, the learning and growth opportunities at Chewy "really come to life" through frequent opportunities to stretch beyond her current skillset and try something new in her role. She finds working through real, hands-on problems without a clearly defined path both exciting and motivating, especially in a fast-moving and innovative environment. In these moments, she consistently experiences the support of knowledgeable and collaborative Chewtopians who are eager to help her succeed and grow.

Chewy has incredible programs to help you build new skills in a structured way—from traditional classroom training to hackathons and everything in between.

Empowering Employees

Ownership That Drives Impact

After working for several large organizations, Roger was especially inspired by Chewy’s people-first culture and commitment to empowering Team Members to take ownership, grow, and make a real impact for pet parents. In his role, Roger leads the prioritization of cross-functional business and technology initiatives, helping teams focus on the work that matters most. By driving AI-driven innovation across areas such as product catalog, customer insights, and audience segmentation, he helps ensure Chewy delivers meaningful value to customers while supporting digital transformation at scale.

Roger Tabet

Senior Technical Product Manager

I was drawn to Chewy because of its mission and the way it shows up in everyday work.

Recently posted jobs

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Chewy

Senior Customer Service Program Manager

2 Days AgoSaved

Hybrid

Bellevue, WA, USA

eCommerce • Healthtech • Pet • Retail • Pharmaceutical

Leads cross-functional Voice of Customer initiatives, partnering with senior leaders, engineering, operations, product, and analytics teams. Owns program prioritization, roadmaps, KPIs, business reviews, process improvements, launch readiness, reporting, and scalable inspection mechanisms. Uses data, statistical analysis, and operational insights to identify bottlenecks, drive decisions, improve customer and team member experiences, and deliver large-scale initiatives through influence and rigorous execution.

Chewy

Manager, CS Analytics III

2 Days AgoSaved

Hybrid

Bellevue, WA, USA

eCommerce • Healthtech • Pet • Retail • Pharmaceutical

Leads analytics for Chewy’s Voice of Customer organization by integrating customer, operational, survey, sentiment, and behavioral data. Builds dashboards, measurement frameworks, alerts, governance standards, and self-service analytics. Identifies customer friction, risks, root causes, and business impacts; conducts forecasting, experimentation, segmentation, and regression analyses. Develops executive-ready recommendations, partners with senior stakeholders, monitors customer-impacting events, and coaches analysts and cross-functional teams.

Chewy

Director, Executive Talent (Onboarding, Development & Coaching)

7 Days AgoSaved

Hybrid

Bellevue, WA, USA

eCommerce • Healthtech • Pet • Retail • Pharmaceutical

Leads Chewy’s executive talent lifecycle, including executive onboarding, development, coaching, succession planning, readiness assessment, and executive experience design. Partners with HR, recruiting, compensation, communications, and business leaders to create personalized leadership programs, improve executive integration, strengthen succession pipelines, and measure program effectiveness. The role also establishes governance, tools, playbooks, and operating rhythms to support executive growth and enterprise leadership capability.

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