Senior Program Manager

Job Description:
Our Opportunity:
The Business Operations - Workplace Program Mgr is responsible for establishing, mechanizing, and measuring how Workplace & Facilities operates at scale, while ensuring Chewy's space portfolio is right-sized, optimized, and prepared to support growth.
This role owns the programs, frameworks, and occupancy intelligence that translate Workplace initiatives into consistent, repeatable operations across hubs. They lead occupancy planning, utilization insights, SOPs, RACIs, KPIs, and audit mechanisms that enable a process-driven, data-informed approach to managing space and standards.
Acting as a generalist program manager for the Workplace function, this person turns strategy into operational reality, ensures new initiatives become sustained practices, and builds the systems that keep space, process, and performance aligned as the organization evolves.
Key Responsibilities

• Partner with HR, IT, and Finance to build a single source of truth for headcount, utilization, and space capacity, and use those insights to inform seating models, room mix, and ancillary space decisions through Space Utilization Health reporting
• Partner with business leaders to translate team growth, work patterns, and headcount forecasts into seating, capacity, and space plans, leading data-driven planning for expansions, densifications, and re-stacking efforts
• Develop and maintain a Workplace & Facilities Hub Scorecard that brings together utilization data, KPI performance, listening signals, and audit findings into a single view of site health and operational performance
• Establish and lead a regular review cadence with business leaders and cross-functional partners to compare plans to actuals, review Hub Scorecards, and align on space, capacity, and operational adjustments
• Lead the Workplace listening program (VOC, leader and site feedback) and translate those signals into measurable improvements in space planning and Workplace & Facilities operations
• Develop and run an audit framework to assess adherence to operating standards and review high-spend service categories, using findings to drive accountability and continuous improvement across Workplace & Facilities
• Build and maintain RACIs, workflows, and playbooks that create ownership clarity, reduce operational friction, and enable Workplace & Facilities to scale through systems rather than tribal knowledge

Qualifications Required:

• 7+ years of experience in Business Operations, Operations Excellence, Workplace Strategy, Occupancy Planning, Finance Operations, or similar analytical, systems-oriented roles
• Proven experience building dashboards, scorecards, or reporting frameworks that connect multiple data sources into a single source of truth for decision-making
• Experience partnering cross-functionally with HR, IT, Finance, and business leaders to align forecasts, plans, and operational realities, and influence space, capacity, and operational decisions through data and insight
• Demonstrated ability to establish and lead performance cadences with leaders, using data to review plans vs. actuals and drive operational adjustments
• Experience developing audit frameworks and reviewing high-spend service categories to drive accountability and continuous improvement
• Track record of building SOPs, RACIs, workflows, and playbooks that bring structure to ambiguous environments and enable teams to scale through clear systems
• Advanced proficiency in Excel/Sheets and BI tools (Tableau, Power BI, Looker, etc.); experience working with utilization or badging data preferred

Preferred:

• Experience in occupancy planning, workplace analytics, or capacity modeling using utilization, badging, or room data to inform space and seating decisions
• Experience supporting capital projects, restacks, or large-scale space changes and translating those efforts into sustainable operating models and standards
• Experience designing or improving operational workflows, SOPs, RACIs, or playbooks that create clarity and scalability in multi-site environments
• Familiarity with sensor roll out or data integration
• Experience partnering with Finance on budgeting, spend analysis, or cost optimization, with a focus on improving operational efficiency through data and process

The base salary range for this role is $112,000 - $207,000.

• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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