Jobs at Chowbus

Support restaurant merchants through POS onboarding, hardware installation, software configuration, platform training, troubleshooting, and technical inquiries. Monitor client health, lead business reviews, drive product adoption, execute campaigns, and optimize account usage. Provide occasional onsite support for escalated issues, collaborate cross-functionally on product improvements, and represent the customer internally. Requires strong communication, troubleshooting ability, CRM proficiency, and fluency in Chinese and English.

Own the full sales cycle for Seattle’s Thai restaurant market, including prospecting through cold calls, walk-ins, and referrals; conducting Thai- or English-language product demos; closing deals; coordinating installations; managing post-launch accounts; expanding product adoption; maintaining CRM pipeline data; and developing local business relationships. The role requires quota-carrying B2B or outside sales experience, bilingual Thai and English fluency, local market presence, and reliable transportation.

The Sales Manager will promote Chowbus' POS system to restaurants, focusing on prospecting, relationship building, and closing partnerships while meeting assigned sales goals.

Own the payments platform roadmap across checkout, card-present and online payments, refunds, merchant payouts, and reconciliation. Integrate and optimize payment service providers, improve authorization, conversion, and costs, and partner with risk, finance, and compliance on fraud and chargebacks. Write product specifications, analyze payment data, and drive multiple initiatives with U.S.-based stakeholders and China-based engineering teams.

Manages relationships with key enterprise restaurant clients, supports POS demonstrations, onboarding, implementation, training, and issue resolution. Identifies upsell and expansion opportunities while gathering client feedback and coordinating with Sales, Product, Engineering, Technical Support, and Operations teams. Leads recurring client meetings, documents requirements, and ensures timely follow-up. Requires advanced Excel and PowerPoint skills, CRM familiarity, strong communication and problem-solving abilities, and fluency in English, Vietnamese, and Mandarin.

Create bilingual English and Chinese visual assets across digital advertising, social media, sales collateral, events, product education, video, and employer branding. Maintain brand consistency, design systems, templates, and asset libraries while supporting marketing, sales, customer success, and product teams. Prepare print-ready materials, collaborate with vendors, manage design requests, and use performance data and AI tools to improve creative output.

Plans, launches, and optimizes paid social, LinkedIn, ABM, and email campaigns to generate qualified leads and pipeline from restaurant accounts. Manages campaign budgets, targeting, nurture journeys, automation, testing, and performance reporting. Partners with Sales and Marketing teams on account targeting, messaging, and coordinated outreach while optimizing campaigns for ROI and demo conversions.