Jobs at ChowNow

Leads AI-driven revenue enablement programs for sales teams, using call, CRM, pipeline, and performance data to identify execution gaps and build workflows that improve rep productivity and behavior. Owns product launch enablement, everboarding, skills development, manager coaching, certifications, and process adoption. Measures impact through adoption, win rate, ACV, pipeline conversion, ramp time, and productivity metrics while partnering with Sales, Product Marketing, RevOps, and senior executives.

Own marketing and partnerships operations infrastructure, including HubSpot workflows, lead routing, scoring, attribution, lifecycle management, campaign tracking, Salesforce integrations, and PartnerStack administration. Improve funnel efficiency, pipeline hygiene, lead conversion, and channel ROI through automation, reporting, forecasting, and data governance. Collaborate with Marketing, Partnerships, Sales, Customer Success, Business Systems, and Analytics teams to implement scalable revenue processes.

Own sales, onboarding, and customer success operations, including territory management, commissions, pipeline and lifecycle processes, CRM data hygiene, reporting, health scoring, segmentation, and workflow improvements. Translate operational needs into buildable requirements for Business Systems, reduce manual work, improve process consistency, and support revenue teams through data-informed decisions and cross-functional partnership.

Own GTM performance analytics, KPI and target setting, reporting, forecasting, compensation planning, and performance reviews across Sales and Post-Sales. Identify anomalies and optimization opportunities involving conversion, churn, productivity, pricing, packaging, segmentation, channel economics, and customer quality. Partner with Finance and GTM leaders to develop recommendations, lead strategic initiatives, and ensure data integrity while translating analysis into actionable business decisions.

Own ChowNow’s business development function by identifying, evaluating, negotiating, and launching strategic partnerships that increase revenue, restaurant acquisition, and market reach. Build scalable partner processes, manage relationships across technology, referral, and channel partners, and align initiatives with product and go-to-market goals. Collaborate cross-functionally with executive, sales, product, marketing, legal, finance, and engineering teams. Periodic travel to conferences, partner locations, and the Los Angeles headquarters is required.

The Director of Account Management at ChowNow leads the post-sale revenue engine, overseeing renewal, retention, and expansion strategies for a large client base. This role involves team leadership, operationalizing year-round engagement tactics, and driving product adoption to enhance the restaurant partners' success and boost revenue growth.

Lead and coach a team of ~10 Territory Managers to drive high-velocity SMB restaurant acquisition. Drive predictable revenue, forecast accuracy, pipeline discipline, in-person coaching and co-selling, hiring and onboarding, collaboration with Enablement and RevOps, and personally contribute to selling when needed.

Lead strategy and execution for automated marketing on behalf of thousands of restaurants. Own campaign creation/automation (email & SMS), diner database and consent model, agentic layer to convert data into marketing actions, marketing measurement standards, and activation/adoption of campaign tools.