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The Senior Director, GTM Revenue Operations, is both the strategic and technical backbone of how ChowNow's Sales, Onboarding, and Customer Success teams operate day to day. This is not a reporting-and-dashboards role — it's an operator and systems-architect role. You'll need to understand the GTM motion deeply enough to sit in a rep's or post sales rep’'s shoes, spot exactly where a process is broken or a workflow is creating friction, and then personally architect the fix — not as an isolated patch, but as part of a coherent system that holds up as we scale.
This function exists because of where the business is today: years of incremental, band-aid fixes and one-off customizations have left us with real tech debt across Salesforce, HubSpot, PlanHat, and the tools connecting them. Small changes take too long, and they too often break something else in the process. We need someone who can see the whole board — not just the piece in front of them — untangle what's been glued together, and rebuild it so that future changes are fast, safe, and durable.
You'll lead three key functions: a Sales & CS Business Ops (who lives inside the sales and CS org, diagnosing friction and defining the fix), a Marketing & Partner Ops Manager (who owns the demand and partner tech stack end to end as our HubSpot admin), and a Biz Systems team who build and maintain our core systems. Your job is to make sure these three functions work as one connected system rather than three disconnected ones — translating GTM needs into technical requirements, and technical constraints back into GTM strategy, so nothing gets lost in either direction.
This role reports directly to the CEO and will own a team of 5-7 direct reports.
This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.
Responsibilities Include:
Deep, ongoing immersion in how Sales, Onboarding, and CS actually operate — their blockers, their workarounds, and where the real friction lives, partnering closely with the Sales & CS Business Partner to diagnose it
Turning diagnosed problems into defined solutions: a new workflow, a re-architected process, a system redesign — and owning the decision on what the right fix actually is
Managing and developing the Sales & CS Business Partner and Marketing & Partner Ops Manager, ensuring their work stays connected rather than siloed
Acting as the systems architect across our GTM stack (Salesforce, HubSpot, PlanHat, Gong, PartnerStack, LeanData, Bookit and adjacent tools) — thinking through the full chain of impact before any change is made, not fixing one system in isolation
Leading the effort to unwind existing technical debt: legacy customizations, redundant automations, and fragile integrations that make small changes slow and risky
Setting technical standards and review processes so that new changes are built to scale rather than added as another layer of patchwork
Directly managing the Biz Systems team, prioritizing their roadmap against both the tactical fixes surfaced by the Business Partner roles and the larger architectural rebuild this function requires
Owning the connective tissue between diagnosis (GTM Strategy & Analytics function), execution on the sales/CS side (Business Partner), and execution on the marketing/partner side (Marketing & Partner Ops) — ensuring a fix identified in one place is implemented consistently everywhere it touches
Territory and compensation planning infrastructure, forecasting rigor, and cross-functional alignment on how GTM processes are designed and rolled out
Advising CEO on where the biggest process and systems risks or opportunities are, with a point of view on sequencing and tradeoffs
GTM Process & Team Leadership
Systems Architecture
Strategic Operations
You Should Apply If You:
Have 8+ years of Revenue Operations experience in a SaaS environment, including meaningful time in a hands-on systems/technical capacity — not purely a reporting or analytics background
Have 5+ years managing a team across RevOps, MarOps and Business Systems (SalesForce)
Have deep, practical fluency in Salesforce and HubSpot; experience with PlanHat, Gong, PartnerStack, and LeanData is a strong plus
Have direct experience untangling legacy systems, customizations, or technical debt — not just building net-new
Think in systems, not tickets: you naturally trace a proposed fix through everything it touches before committing to a build
Have a proven track record of translating messy, ambiguous business pain points into a clear technical solution and seeing it through to execution
Are comfortable being both strategic (advising leadership on sequencing and risk) and deeply in the weeds (reviewing a workflow or automation yourself when needed)
Have experience partnering with Sales, CS, and Marketing leadership, and can speak credibly to both a rep on the floor and an engineer building the fix
Have managed compensation, territory, or forecasting infrastructure in a prior role
About Our Benefits:
- Expected On Target Earnings (OTE): $200,000 - $300,000 OTE (depending on candidate experience and location)
- Ongoing training and growth opportunities.
- A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
- Rock solid medical, dental, and vision plans.
- Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
- Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
- 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
- 401(k) Matching
- Employer-contributing student loan assistance program or continuing education reimbursement program
- Employee Stock Incentive Plan.
- Pet insurance for your fur babies
- Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
- Enough freedom to spread your wings while still holding you accountable.
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