Teams at Clario

Coordinate translation projects for electronic clinical trial solutions, managing timelines, deliverables, budgets, requirements, vendors, clients, and cross-functional teams. Support translation workflows, linguistic validation, quality control, regulatory submissions, licensing, change orders, documentation, and technical issue resolution. Maintain project trackers, monitor progress, improve processes, and ensure compliance with quality and regulatory standards while working remotely during Eastern Time Zone business hours.

Leads strategic client accounts, serving as the primary relationship owner across business units. Builds executive partnerships, drives retention, renewals, satisfaction, and account growth, and coordinates Sales, Operations, Quality, Medical, R&D, and other teams. Monitors account health, SLAs, KPIs, and deliverables; resolves issues, mitigates risks, supports cross-selling, translates feedback into improvements, and develops short- and long-term account strategies in a regulated life sciences environment.

Leads the creation, editing, maintenance, and approval of user guides, release notes, and technical documentation for regulated software products. Collaborates with engineering, product, project, and subject matter experts to simplify complex functionality. Establishes documentation standards, publishing processes, content structures, and continuous-improvement frameworks while managing cross-functional initiatives, schedules, quality, consistency, and stakeholder approvals.