Teams at Cox Automotive Inc.

Lead Customer Success to ensure outcome-based value realization, reduce churn, improve retention, enable expansion, build segment-specific playbooks, orchestrate cross-functional execution, and manage a Customer Success leadership team focused on KPIs like GRR, NRR, CSQLs, and customer health.

Own and grow strategic enterprise client portfolio, build C-suite relationships, drive revenue and retention for managed and professional services, lead multi‑SOW engagements, coordinate cross‑functional teams, manage account planning, forecasting, and escalation to ensure client outcomes.

Own and grow a portfolio of enterprise and upper mid-market clients, drive revenue, retention, and expansion for managed and professional services, develop and execute account plans, manage opportunities through the full sales cycle, coordinate cross-functional teams, and ensure strong pipeline, forecasting, and account health.