Jobs at Cox Enterprises

Lead new enterprise business acquisition and self-generate pipeline. Engage C‑level stakeholders, manage complex multi-threaded sales cycles, and close recurring managed and professional services deals. Leverage cloud and partner ecosystems (VMware, AWS, Azure, Google) to drive territory growth, collaborate cross-functionally, and position hybrid cloud and advisory solutions to deliver measurable business outcomes.

Own and grow a portfolio of enterprise and upper mid-market clients by driving revenue, retention, and expansion across managed and professional services. Develop account plans, manage full sales cycle, align cloud and security solutions to business outcomes, coordinate cross-functional teams, monitor account health, and ensure exceptional customer experience.

Own and grow a portfolio of strategic enterprise clients by building C‑suite relationships, driving revenue expansion and retention across managed and professional services, leading multi‑SOW multi‑year engagements, coordinating cross‑functional teams, developing account plans, forecasting pipeline, and serving as the executive escalation point to ensure client success and measurable business outcomes.

Own and grow a portfolio of enterprise and upper mid-market clients by driving revenue, retention, and expansion of managed and professional services. Build senior stakeholder relationships, develop account plans, manage opportunities through the full sales cycle, coordinate cross-functional teams, monitor account health, and ensure delivery and customer success.

Lead Customer Success to ensure measurable business outcomes and value realization for customers. Build segment-specific playbooks, orchestrate cross-functional teams (Sales, Delivery, Support), own retention/renewals and expansion, develop CS leadership and KPIs, and scale repeatable programs to improve revenue retention and customer lifetime value.

Senior individual-contributor responsible for enterprise service quality strategy and governance across Cox Fleet internal operations. Drives KPI frameworks, data-driven insights, root-cause analysis, and cross-functional improvement initiatives. Advises senior leaders, builds scalable coaching/tools, establishes governance and executive reporting, and embeds continuous improvement and accountability without direct people management.

Lead and coach a team of Customer Care Specialists, resolve complex escalations (including fraud), provide advanced technical support, analyze feedback and trends, drive process improvements, and optimize AI-powered tools and contact center systems to improve customer experience.

Lead complex, cross-functional programs from initiation through adoption. Build integrated plans, manage scope/budget/risks, produce executive-ready status narratives, drive stakeholder alignment, and implement PMO standards. Apply AI productivity tools to increase delivery velocity, pilot emerging tools, and support change readiness and continuous improvement across the PMO.

Lead UKG configuration and administration for timekeeping, accruals, attendance, scheduling, and integrations across the enterprise. Partner with HR teams and technology stakeholders to gather requirements, design solutions, implement enhancements, ensure compliance with labor rules, and support M&A and digital HR initiatives. Provide testing, troubleshooting, and operational support for UKG environments.

Lead and execute change enablement strategies for Fleet initiatives, including impact assessments, stakeholder engagement, readiness planning, adoption measurement, and cross-functional alignment. Partner with business leaders and L&D to identify capability gaps, advise on best practices, facilitate workshops, monitor adoption metrics, and drive continuous improvement of change methodologies. Support sponsorship activities and lead special strategic projects.

Provide high-volume inbound/outbound customer support during evening and overnight hours; document contacts, originate and assign service transactions, coordinate towing and vendor scheduling, support dispatching, and maintain professional customer rapport.

Deliver onsite and virtual product training and consulting to dealer clients across assigned domains (DMS, Fixed Ops, Retail). Complete domain certifications, customize curricula, troubleshoot product issues, document training in Salesforce, manage travel and expenses, support product development and internal training, and keep up with automotive trends to drive product adoption.

Manage a portfolio of customers to ensure adoption, value realization, retention, and expansion. Develop Customer Success Plans, run QBRs, monitor health and risks, coordinate cross-functional teams, support renewals, maintain CRM and success documentation, and contribute to playbooks and process improvements.

Lead technical discovery and design of hybrid and multi-cloud architectures, align solutions to business outcomes, support sales throughout the cycle, ensure security/compliance, design networking/connectivity, and coordinate public cloud specialists for deeper scoping.