Teams at CrossCountry Mortgage, LLC.

Provides administrative support for post-closing mortgage operations by reviewing investor reports, tracking suspended loans and deadlines, organizing and uploading documentation, coordinating suspense-item cures, preparing closing disclosures and refunds, processing collateral and pay-history requests, monitoring inboxes, and generating reports. Ensures accurate data entry, regulatory compliance, timely loan processing, and communication with internal teams, vendors, investors, and clients.

Processes condominium project documentation for residential mortgage loans, including questionnaires, budgets, insurance, litigation records, and HOA materials. Reviews files for completeness and accuracy, identifies potential issues, prepares approval summaries, submits packages for underwriting, and tracks pipeline turn times. Communicates with HOAs, loan officers, reviewers, agencies, customers, and internal teams to obtain missing documentation and clear outstanding items. Maintains detailed loan records in the LOS and supports closing, secondary, and servicing functions.

Oversee and enhance mortgage Compliance Monitoring and Testing programs, including procedures, test scripts, quality assurance, reporting, and risk assessment. Provide regulatory guidance across lending channels, coordinate regulatory examination and audit file requests, and support Branch Audit activities. The role evaluates control effectiveness, validates findings, escalates deficiencies, coordinates corrective actions, and drives continuous compliance improvements across mortgage operations.