Teams at CrossCountry Mortgage, LLC.

Provides administrative and operational support to branch management by managing calendars, correspondence, meetings, travel, databases, CRM updates, office supplies, vendors, onboarding, expenses, and personnel tasks. The role also supports compliance, branch inquiries, and cross-department coordination while maintaining professional communications and accurate records.

Drives brand awareness and business growth through social media strategy, content and podcast production, video editing, integrated campaigns, events, newsletters, partner engagement, and marketing analytics. Manages CRM databases, referral pipelines, email communications, and Salesforce implementation, including data organization, user setup, dashboards, and reporting. Oversees content calendars and publishing while delegating execution to support staff.

Leads compliance operations, testing, quality assurance, branch audits, regulatory monitoring, examination readiness, and corrective-action validation for a mortgage lender. Oversees compliance metrics, testing methodologies, standard procedures, reporting, audit responses, and regulatory risk mitigation. Partners with Legal, Technology, and business leaders to strengthen controls while managing and developing domestic and offshore teams.