Teams at CTI Consulting

Designs, implements, manages, and tests technical infrastructure and systems solutions. Gathers and translates business requirements, develops architectural documentation and standards, coordinates vendors, reviews technical work, mentors engineers, troubleshoots complex systems, and ensures compliance with risk, regulatory, audit, and internal control requirements. The role also maintains expertise in banking applications, supported technologies, and industry best practices.

Designs intuitive digital products across business lines using user-centered design and design-thinking methods. Creates wireframes, prototypes, flow diagrams, use cases, and usability studies; gathers user feedback; defines requirements; and partners with architects, developers, product managers, and multidisciplinary teams. Ensures designs meet business goals, user needs, accessibility expectations, regulatory standards, and brand guidelines.

Design and deliver up to 20 live virtual workshops on Microsoft 365 Copilot and Copilot in Excel. Train business users on Copilot fundamentals, advanced Excel analysis, data visualization, complex formulas, and large datasets. Facilitate office hours and Q&A sessions, create reusable training materials, track attendance, gather feedback, and collaborate with a technical architect on content and delivery.