Teams at Customer.io

Own the full mid-market B2B sales cycle, including prospecting, discovery, demos, solution alignment, negotiation, and closing. Build and manage self-sourced and SDR-supported pipelines, acquire new customers, track sales performance, and collaborate with SDR, Customer Success, and Technical Support teams. Manage deals typically under $50,000 ACV while nurturing mid-sized client relationships and identifying business needs.

Own ambiguous, cross-team product engineering problems from framing through launch and iteration. Partner with product, design, and data; lead architecture, reliability, performance, and technical decisions across the stack. Influence teams without formal authority, mentor engineers, improve engineering practices, use metrics and experimentation, and apply AI throughout software development. Participate in on-call support.

Set technical direction for distributed messaging systems handling billions of messages daily. Make architecture decisions balancing scale, cost, and reliability; solve ambiguous cross-team problems; establish engineering standards; mentor senior engineers; improve processes and tooling; assess candidates; and use AI agents for multi-file software changes.