Jobs at Digi International

Owns S&OP, demand and supply planning, inventory targets, contract manufacturer ordering, finished-goods liability, supplier performance, and new product introduction planning. Partners with Product Management, Sales, Supply Chain, Finance, and suppliers to improve forecast accuracy, availability, inventory turns, cash flow, and purchase price variance. Leads executive reporting and supports export-control and conflict-minerals requirements.

Drive new customer acquisition and account growth across the Southeast for Digi’s cellular, IoT, networking hardware, and managed connectivity solutions. Manage complex sales cycles involving technical and business stakeholders, grow recurring revenue, collaborate with carriers and channel partners, execute regional sales plans, meet revenue and pipeline targets, present to customers, maintain competitive knowledge, and report sales activity and forecasts. The role is remote within the Southeast and requires travel up to 50%.

Own territory sales and pipeline development for mid-market opportunities through a two-tier channel. Manage the full sales cycle, qualify leads, close deals, support quotes and distributor coordination, expand existing accounts, assist with renewals, maintain NetSuite opportunity data, and partner with regional sales, customer success, marketing, operations, and support teams.

Provides Level 2 technical support for cellular and wireline network gateways, routers, and managed services. Responsibilities include monitoring network health, responding to alarms, performing remote diagnostics, analyzing Linux logs, troubleshooting packet captures and firewall rules, coordinating with customers and field technicians, documenting incidents, and escalating unresolved issues. The role requires flexible shift availability, strong communication, customer service, and network troubleshooting expertise.

Provides Level 2 technical support for cellular and wireline network services in a remote contact-center environment. Responsibilities include monitoring network alerts, diagnosing OSI-layer issues, analyzing Linux logs and packet captures, troubleshooting routers, firewalls, NAT, and network connectivity, coordinating with customers and field technicians, supporting installations, documenting incidents, and meeting service KPIs. The role requires strong Linux command-line, networking, and customer communication skills, with weekend and holiday shift flexibility.

Lead complex, cross-functional engineering and product development projects from initiation through delivery. Manage scope, schedules, budgets, risks, customer relationships, technical teams, project reviews, quality processes, and executive communications. The role supports embedded systems, IoT, BSP customization, Android/Linux integration, and OEM development programs while driving process improvements and customer satisfaction.

Own post-sale success for a portfolio of enterprise customers: drive retention, renewals, and expansion; build multi-threaded relationships; run Executive Business Reviews; monitor customer health; manage device inventory and demand planning; coordinate with solutions, technical account managers, sales, and finance; and contribute to CS playbooks and onboarding frameworks.

Own technical success for an enterprise account portfolio: drive onboarding, support, enablement, and escalations; collaborate with Account, Product, and Engineering teams; communicate product gaps; document implementations; enable customers on best practices; participate in on-call pager rotation; and help shape the Technical Account Management function.

Outbound-focused BDR role responsible for prospecting new logos, building pipeline, making 20-40 outbound calls/day, qualifying inbound leads, handing off opportunities to sales, maintaining CRM (NetSuite), and collaborating on targeting strategies. Requires customer engagement, account mapping, quota attainment, and occasional travel (10-20%).