Jobs at Direct Travel

Leads a team of corporate travel consultants, providing coaching, scheduling, performance management, escalation support, and operational oversight. Ensures accurate, policy-compliant domestic and international travel arrangements while meeting client service-level agreements. Handles bookings, changes, refunds, complaints, platform issues, reporting, and continuous improvement. Supports client relationships, implementations, training, and coordination across hubs, markets, languages, and time zones.

Supports and implements online booking tools and third-party travel applications for clients and internal teams. Configures tools, trains users, demonstrates functionality, troubleshoots complex issues, handles Level 2/3 escalations, manages client communications, and coordinates cross-functional resolutions. The role also monitors recurring issues, recommends product improvements, maintains product knowledge, and supports departmental initiatives.

Leads enterprise customer implementations for corporate travel technology clients. Coordinates global internal and external teams, manages project plans, schedules, risks, scope, stakeholder engagement, issue escalation, and timely delivery. Supports commercial teams with implementation-related sales presentations and maintains expertise in travel technology processes and documentation.

Leads enterprise and global customer migrations to the Avenir travel technology platform, owning a $75 million annual conversion target. Builds account-level migration plans, creates demand, presents ROI cases, manages complex executive sales cycles, negotiates agreements, partners with Account Management and cross-functional teams, maintains CRM forecasts, and reports progress to leadership. This fully remote individual contributor role requires up to 25% travel.

The Manager, HRIS leads Workday administration and support during a global, multi-country rollout. Responsibilities include managing and coaching an HRIS team, configuring Core HCM and related modules, overseeing support and service levels, handling escalations, managing testing and releases, auditing data and security, supporting compliance, maintaining documentation, and partnering with HR, Payroll, IT, and implementation teams. The role also supports acquisitions, restructures, new country deployments, integrations, and continuous process improvement.

Leads the organization’s AI strategy, agentic automation, AI platforms, model strategy, governance, security, and product integration. Oversees global engineering teams, vendors, budget, build-versus-buy decisions, AI adoption, evaluation practices, and regulatory readiness. This hands-on leadership role requires production experience with agentic AI, RAG, cloud AI services, model economics, and enterprise AI governance.

Arrange accurate and cost-effective domestic and international travel for corporate clients using group blocks, contracts, preferred suppliers, Amadeus, and Apollo. Support client accounts, enforce travel policies, provide traveler assistance, resolve first-level customer service and technical issues, monitor flights, complete air analysis, and maintain productivity, accuracy, and service standards. The role is fully remote with a Monday–Friday Pacific-time schedule.

Leads the core accounting function, overseeing monthly, quarterly, and annual close, multi-entity consolidation, intercompany accounting, technical accounting, audits, internal controls, and GAAP-compliant reporting. Partners with FP&A, Treasury, Tax, Legal, subsidiaries, and external auditors. Recruits and develops accounting managers and staff while improving accounting processes, policies, systems, and controls across a multi-entity, multi-currency organization.

Remote Sales Development Representative responsible for outbound prospecting, lead qualification using SPICED methodology, booking meetings for sales, CRM record-keeping, collaborating with sales and marketing, and following up with inbound leads to drive new business.

Leads customer and user experience design for travel products and services. Conducts user research and usability testing, develops personas, journey maps, and wireframes, collaborates with product, marketing, and engineering teams, advocates for user-centered design, and improves experiences using feedback and data.

Provides consultative domestic and international corporate travel arrangements covering air, car, hotel, and rail. Manages reservations, fares, routing, ticketing, client policies, traveler documentation, calls, emails, queues, and urgent travel needs. Supports Corporate, Marine, Energy, and Offshore accounts, maintains service quality, solves problems, collaborates with suppliers, improves processes, and mentors less experienced team members. Includes after-hours weekday coverage and scheduled weekend shifts.

Build and maintain scalable ETL/ELT pipelines, integrate travel and customer data from internal and external systems, develop cloud data warehouse models, implement data quality monitoring, support real-time streaming, and ensure data privacy and regulatory compliance. Collaborate with analysts, data scientists, and product teams to deliver reliable datasets for personalization, forecasting, pricing, route optimization, and customer experience initiatives.

Completes accurate, cost-effective domestic corporate travel arrangements, including air, hotel, ground transportation, and rail. Supports client accounts, creates complex itineraries, follows travel policies and preferred supplier guidelines, and provides first-level customer and technical support. Maintains service, productivity, accuracy, and compliance standards while communicating professionally with travelers and travel arrangers. Participates in training and staff meetings and collaborates with colleagues to support efficient operations.

Arrange domestic and international corporate travel, including air, hotel, ground transportation, rail, and limousine services. Support multiple client accounts, enforce travel policies, use preferred suppliers, and provide first-level customer and technical support. Apply airline ticketing and international airfare expertise, manage exchanges and reissues, produce cost-effective fares, and deliver accurate, professional service through phone and email while meeting performance standards.

Leads the Creative Group’s production department, overseeing employees, contractors, systems, processes, performance, training, and workforce development. Partners with leadership, Business Development, Operations, and clients to improve efficiency, profitability, service quality, sales growth, forecasting, pricing, supplier contracts, and client outcomes. Resolves escalations, supports pre-sale production strategy, conducts project debriefs, and drives continuous improvement.

Designs and delivers a global analytics platform supporting reporting, visualizations, self-service analytics, and embedded data products. Responsibilities include data collection and processing, semantic modeling, warehouse and pipeline development, query optimization, governance, analytics enablement, and stakeholder collaboration. The role provides actionable insights from complex travel data and builds integrated analytics applications using cloud platforms and business intelligence tools.