Teams at Direct Travel

Leads a team of corporate travel consultants, providing coaching, scheduling, performance management, escalation support, and operational oversight. Ensures accurate, policy-compliant domestic and international travel arrangements while meeting client service-level agreements. Handles bookings, changes, refunds, complaints, platform issues, reporting, and continuous improvement. Supports client relationships, implementations, training, and coordination across hubs, markets, languages, and time zones.

Supports and implements online booking tools and third-party travel applications for clients and internal teams. Configures tools, trains users, demonstrates functionality, troubleshoots complex issues, handles Level 2/3 escalations, manages client communications, and coordinates cross-functional resolutions. The role also monitors recurring issues, recommends product improvements, maintains product knowledge, and supports departmental initiatives.

Leads enterprise customer implementations for corporate travel technology clients. Coordinates global internal and external teams, manages project plans, schedules, risks, scope, stakeholder engagement, issue escalation, and timely delivery. Supports commercial teams with implementation-related sales presentations and maintains expertise in travel technology processes and documentation.