Senior Taxonomist/Information Architect
5 days ago
This person will be focusing on the planning, design, and implementation of metadata management to achieve strategic business goals at ServiceNow, particularly in how internal and external users interface with Knowledge content, Incidents and Problems. This work includes the creation and governance of data models (conceptual, logical, physical), data flow diagrams, taxonomic models, metadata management designs, and vocabulary standards. This work offers close collaboration with various teams at ServiceNow such as Customer Support, Product Engineering, Marketing, Internals Systems, etc. in identifying requirements, researching and analyzing user needs, building and providing taxonomies to stakeholders.