Teams at eBay

Lead architecture for eBay’s agentic customer experience platforms. Define reusable patterns spanning AI models, orchestration, retrieval, tools, workflows, policy, evaluation, and human support. Architect integrations with enterprise knowledge, APIs, transactional systems, and case management while optimizing reliability, security, scalability, latency, observability, and cost. Evaluate emerging AI technologies, validate decisions through prototypes and technical reviews, and influence architecture across multiple engineering teams.

Lead roadmap and execution for multi-channel conversion communications (email, push, in-app). Define and prioritize features, design and run A/B tests, create PRDs, coordinate with engineering, data science, and design, measure results, and scale improvements to drive revenue and customer conversion.

Lead the Offers CRM Communications portfolio: set vision and roadmap, design lifecycle communications across email/push/in-app, partner with engineering and data teams to improve signals, personalization, trigger logic, experimentation, and measurement, and mentor PMs to drive conversion and marketplace health.