Jobs at Ethos

Lead the development of Ethos’s sales training and enablement system across direct-to-consumer insurance sales. Own sales scripts, AI-powered call insights, experimentation, agent onboarding, remedial training, coaching programs, and manager development. Partner with Sales and Product leadership to improve customer engagement, conversion, agent performance, and sales strategy. Build measurable systems for script adherence, call analysis, ramp performance, and organization-wide manager coaching.

Leads the Policy Administration team, overseeing daily operations, staffing, escalations, customer support procedures, and policy servicing. Drives process improvement, workflow innovation, issue resolution, and cross-functional collaboration with product, engineering, compliance, sales, underwriting, and carrier partners. Monitors metrics, prepares reports, uses data to guide decisions, manages Jira tickets, and recruits and develops team members. Requires life insurance knowledge, operational leadership, process improvement experience, and Salesforce or comparable support software proficiency.

Leads cross-functional technical programs from planning through launch, including carrier integrations, partner launches, internal tooling, and platform improvements. Partners with Engineering, Product, Data, Operations, and external stakeholders to establish milestones, manage risks and dependencies, communicate program health, make technical tradeoffs, and improve execution through retrospectives and success metrics.

Owns Ethos’s insurance marketing compliance review function, including AI review-tool administration, automation strategy, human oversight, regulatory standards, disclosures, audit trails, and review operations. Personally handles complex reviews while improving intake, SLAs, quality, throughput, and reporting. Partners with Marketing, Product, Legal, Engineering, Data, carriers, and regulators; supports filings and exams; and builds the function by hiring and managing a compliance analyst.

Owns strategy, execution, budgeting, measurement, reporting, and optimization for Ethos’s Streaming TV/OTT acquisition program. Partners cross-functionally with Creative, Analytics, MarTech, Product, and Finance; manages agencies and media buying; improves attribution, targeting, bidding, and incrementality testing; evaluates vendors and tools; presents recommendations to executives; and identifies scalable growth opportunities across offline and emerging channels.

Lead the Consumer Product team’s strategy, roadmap, and execution for Ethos’s digital life insurance experience. Manage, mentor, and grow product managers while driving consumer acquisition, onboarding, conversion, experimentation, and satisfaction. Partner with Engineering, Design, Data Science, Marketing, and Actuarial teams to deliver accessible, simple products and identify new insurance opportunities. Communicate strategy and results to executives and drive sustainable growth through data-informed product decisions.

Lead the design and operation of a cloud-first IT environment, including SaaS administration, endpoint management, security, automation, email platforms, and AI-powered workflow agents. The role drives cross-functional IT projects, mentors team members, maintains standards and documentation, resolves complex escalations, and supports onboarding and escalated tickets. Key responsibilities include managing Google Workspace, Proofpoint, Slack, Okta, Jamf, Intune, and related systems while improving reliability, security, and operational efficiency.

Lead and scale Ethos's Final Expense sales organization: set strategy and KPIs, recruit and train licensed agents and managers, build playbooks and coaching programs, partner with Product, Marketing, and Finance on tests, staffing, and compensation, and drive a data-driven, high-performance culture to meet revenue and productivity goals.

Investigate offline and direct mail channel performance, attribution, vendor data, and measurement methodologies. Build response, lift, allocation, and regression models; manage direct mail testing data pulls and mail merges; create KPI dashboards; and communicate actionable recommendations to marketing stakeholders. The role requires proactively identifying opportunities, validating data and vendor claims, and translating complex analytical findings into business decisions.

Own product analytics strategy across high-impact product areas, identifying growth opportunities and shaping product and executive decisions. Lead experiment design, guardrails, causal inference, power analysis, and cross-experiment interpretation. Validate and improve AI-generated analyses, develop customer and business insights, and connect patterns across data sources. Partner with product, design, engineering, and leadership while raising standards for analytical rigor and AI-assisted workflows.

Lead the annuities sales division, build teams, develop operational processes, and influence strategy while meeting revenue targets.

Lead strategy, execution, and performance management for paid digital channels (Paid Social, Search, Affiliates). Own budgets, tooling, and channel testing; analyze performance, optimize toward KPIs, partner with Creative, Analytics, MarTech, AdTech and external partners, and scale data-driven acquisition tactics.

Create clear, trustworthy content and messaging across Ethos’s consumer life insurance purchase journey. Responsibilities include writing product copy, shaping narratives, developing content standards, partnering with Product, Design, Research, and Analytics, using AI tools, conducting customer research, and testing content through analytics, A/B testing, and usability research. The role is hands-on and contributes to content design practices, regulatory clarity, and measurable business outcomes.

Lead mortality analytics and actuarial modeling for product development, improve product competitiveness, and ensure financial integrity at Ethos.

Lead and operate new Direct-to-Consumer business lines end-to-end: define strategy, build GTM, model unit economics, establish partnerships, align cross-functional teams, and scale revenue while applying AI-native workflows to accelerate outcomes.

Lead strategy and operations for Ethos consumer business, driving growth initiatives end-to-end across product, marketing, sales, and channels. Build business cases, model unit economics, own OKR planning, run cross-functional projects, and champion AI adoption to improve decisions and business outcomes.

The Staff/Product Manager will enhance the digital consumer experience for life insurance, focusing on user onboarding and product conversion. They will combine data insights with creativity to drive product growth and enhance user satisfaction without much friction.

Lead the Consumer Product team to define multi-year vision and roadmap, manage and grow PMs, drive end-to-end consumer experience improvements, run rapid experiments, partner with cross-functional teams, and deliver measurable business growth in life insurance products.

Lead and scale product design across multiple business units as a player-coach: set UX vision and standards, direct other designers, build and iterate products, manage executive stakeholders, and improve product development processes end-to-end.

Lead the analytics team for the third-party agent business, driving business strategy, product analytics, and AI-powered insights while fostering cross-functional partnerships.