Teams at Fabric Health

Own the lifecycle and retention strategy for B2C members and B2B partners. Build and optimize the CRM platform, launch onboarding, engagement, retention, and winback journeys, and manage email, SMS, push, and in-product programs. Lead cohort analysis, churn modeling, segmentation, experimentation, and measurement. Partner with product and customer success on notifications, renewals, and retention initiatives while establishing the lifecycle function from the ground up.

Leads national payer sales strategy for a virtual care and digital health platform. Responsibilities include building executive relationships with health plans, developing pipeline, managing complex enterprise sales cycles, negotiating strategic deals, presenting tailored value propositions, forecasting in CRM tools, using AI-enabled sales technology, and sharing market insights with product and internal teams. Requires deep payer expertise, strong quota performance, and experience selling virtual care or telehealth solutions.

Designs, deploys, and maintains resilient AWS and Kubernetes infrastructure. Builds automation, GitHub Actions components, internal AI-assisted operational tools, and observability systems. Leads incident response, postmortems, and SLO/SLI management while ensuring HIPAA compliance and high availability. Collaborates across teams on architecture reviews, risk reduction, clinical safety, and reliability best practices.