Teams at Firstup

Provides technical customer support for low- to moderate-complexity cases, incidents, bugs, and feature requests. Responsibilities include troubleshooting, reproducing and diagnosing issues, root cause analysis, ticket and SLA management, customer communication and education, system configuration, documentation, and cross-functional escalation. The role also requires product expertise and proficiency in at least one technical area such as SQL, web technologies, email deliverability, CRM systems, or APIs.

The Revenue Recognition Accountant will manage revenue accounting processes, ensure compliance with GAAP, and handle monthly revenue entries and audits.

The Director of Cloud Operations will lead cloud infrastructure and operational practices, ensure system reliability, and manage a distributed team while driving continuous improvement in cloud services.