Jobs at Five9

Coordinate the full lifecycle of live and simu-live webinars, including platform setup, registration, speaker preparation, rehearsals, live moderation, technical troubleshooting, follow-up communications, and reporting. Use Zoom Webinars, Zuddl, Marketo, and Salesforce to manage campaigns and lead handoffs. Collaborate with Sales, Product Marketing, Customer Marketing, and Creative teams to execute integrated campaigns, maintain webinar processes, analyze engagement and conversion metrics, and improve attendee experiences.

Owns partner marketing programs for resellers and service providers, including joint go-to-market planning, co-branded demand generation, webinars, ABM, incentives, and partner-led events. Manages MDF budgets, pipeline goals, ROI tracking, partner enablement assets, and customer success stories. Builds partner relationships, advocates internally for partner needs, and collaborates with sales and marketing teams to drive partner-influenced revenue.

Provides high-level executive assistance to an EVP of Sales, including calendar and travel management, meeting preparation, correspondence, reports, events, expenses, procurement, approvals, onboarding, and special projects. Partners with cross-functional leaders, tracks priorities and action items, maintains confidentiality, improves administrative processes, and supports a distributed workforce using collaboration and conferencing tools.

Leads customer-specific AI and CCaaS solution architecture for complex, globally distributed environments. Designs integrations, documents current and future-state architectures, establishes organization-wide standards, and advises customer leadership on technology roadmaps, value realization, ROI, scalability, security, and regulatory requirements. Collaborates with sales, engineering, product, delivery, customer success, and third-party providers throughout the customer lifecycle, from evaluation through deployment, adoption, and optimization.

The role involves executing legal processes for sales, negotiating complex agreements, collaborating with multiple internal teams, and improving legal documentation for a cloud-based service company.

Manage creative and content projects from intake through delivery, coordinating design, content, video, web, vendors, and stakeholders. Own project calendars, capacity planning, timelines, approvals, versioning, and quality assurance. Review assets for brand, editorial, technical, and legal compliance, resolve feedback, improve workflows, and document processes. Use and evaluate AI tools such as Claude while ensuring accuracy, responsible use, and brand alignment.

Leads global benefits and well-being program implementation, administration, compliance, vendor management, budgeting, and employee communications. Manages the Global Benefits team, partners with regional HR, Finance, Legal, brokers, and consultants, analyzes market and benefits data, supports annual country reviews, and develops scalable governance and operational processes.

Leads Five9’s global partner marketing strategy across channel, technology, and strategic partners. Owns partner recruitment, enablement, co-marketing, demand generation, MDF investment, attribution, pipeline measurement, and joint go-to-market programs. Aligns partner initiatives with regional demand generation, events, product marketing, and revenue targets while building and developing the global partner marketing team.

Supports Sales Directors on complex enterprise and strategic opportunities by shaping deal strategy, executive positioning, value narratives, RFPs, proofs of value, pricing, business cases, and negotiation plans. Coordinates cross-functional and partner teams, applies structured sales frameworks, aligns pre-sale and post-sale activities, and converts deal lessons into reusable playbooks and collateral. The role manages multiple concurrent pursuits and advises on AI-driven customer and competitive strategies.

Own paid media strategy, budgets, experimentation, and pipeline targets across paid search, social, and programmatic channels. Lead A/B and multivariate testing for creative, audiences, offers, landing pages, and conversion paths. Manage agencies and vendors, optimize full-funnel performance, partner with ABM and sales, use AI and analytics tools, and mentor paid media team members.

The Enterprise Sales Account Director builds customer relationships, develops sales strategies, drives new revenue, and manages existing accounts to enhance customer satisfaction and retention.

The Strategic Sales Director creates and closes sales within named accounts, aligning business needs with Five9's cloud solutions, and managing post-sales support.

The Enterprise Sales Director is responsible for driving revenue by acquiring new customers, managing sales cycles, and meeting sales quotas while ensuring customer satisfaction.

The Enterprise Sales Director is responsible for acquiring new customers, driving revenue, and managing the sales cycle within a designated region or accounts.

The Mid-Market Account Director manages customer relationships, develops sales strategies, upsells products, and drives revenue within existing accounts, while ensuring customer satisfaction.

The Senior Mid-Market Account Director manages existing customer relationships and drives sales strategy, focusing on upselling and cross-selling Five9 products while exceeding sales targets.

Design, automate, deploy, and operate large-scale software-defined storage and Kubernetes platforms in a private cloud. Build IaC and GitOps workflows (Ansible, Terraform, Helm, Git), implement CI/CD for infra, manage backups, monitoring, and observability, troubleshoot cross-domain issues, participate in on-call/incident response, and produce runbooks and documentation.

Design, implement, and operate large-scale DNS and multi-tenant Kubernetes infrastructure in private cloud. Automate provisioning with IaC (Ansible, Terraform/Pulumi, Python), build CI/CD and GitOps pipelines, implement monitoring/alerting (Prometheus/Loki/Grafana), harden for HA and DR, perform deep troubleshooting across storage, hypervisors and networking, participate in on-call incident response, and collaborate on change management with global teams.

Operate and lead data-center LAN infrastructure in a 24/7 SaaS environment. Own troubleshooting, incident response, and change management across Cisco Nexus, Palo Alto, and F5 platforms. Drive projects, architecture (VXLAN/EVPN), automation (Ansible, Terraform, Python), observability (Prometheus, Grafana, SolarWinds), and cloud networking (AWS, GCP). Mentor junior engineers, participate in on-call rotation, and define operational standards, reliability metrics (SLI/SLO), and preventive engineering.

Architect, implement, and operate a multi-tenant OpenStack private cloud. Automate provisioning with Ansible/Terraform/Pulumi, extend core OpenStack services, build CI/CD update pipelines, implement monitoring/observability, harden for HA and DR, perform deep troubleshooting, and participate in on-call incident response and upstream contributions.