Jobs at GitLab

Own and coordinate cross-functional fraud and abuse prevention programs across Trust and Safety, Security, Engineering, Product, Legal, and Finance. Translate abuse trends into prioritized defenses, business cases, metrics, and implementation plans. Partner on payment fraud, chargebacks, account verification, AI-based risk detection, and incident escalation. Drive initiatives to completion without direct authority while balancing fraud risk with legitimate-user experience.

Own the full new-logo sales cycle for GitLab, from prospecting and pipeline generation through closing and post-sale transition. Build territory plans, conduct executive-level discovery, manage complex multi-stakeholder opportunities, articulate SaaS and consumption-based value, and maintain accurate Salesforce forecasting. Collaborate with SDRs, Marketing, Solutions Architecture, and Customer Success while using MEDDPICC and Command of the Message to drive predictable revenue and exceed quotas.

Leads GitLab’s Product, Sales, and Finance Data Science teams, managing managers and a 12-person organization. Sets data science standards, prioritizes investments, partners with executives, drives product adoption and revenue growth, and oversees experimentation, causal inference, predictive modeling, and AI initiatives. Develops talent, builds succession, and collaborates with Analytics Engineering and Data Engineering on a shared data and AI roadmap.

Own product strategy, roadmaps, and business outcomes for GitLab.com and GitLab Dedicated. Lead platform reliability, scalability, operability, customer isolation, monetization, automation, self-service, disaster recovery, and geographic redundancy. Balance customer needs with operating costs and gross margin while developing P&L ownership. This remote individual contributor role requires director-level product portfolio leadership, technical SaaS or cloud expertise, commercial judgment, and cross-functional influence.

Design and operate secure endpoint and SaaS controls across GitLab’s remote workforce, with a primary focus on macOS. Build Terraform and GitOps automation, enforce security baselines, manage patching and software distribution, improve endpoint telemetry and detections, and partner with IT and security teams. Mentor engineers and serve as a senior escalation point for complex endpoint security issues.

The Commercial Account Executive will drive sales of GitLab’s DevSecOps platform to organizations in the Netherlands. The provided description contains no specific responsibilities, requirements, hiring process details, compensation figures, travel expectations, or clearance requirements.

Leads customer-facing security assurance for enterprise accounts, addressing security questionnaires, risk assessments, RFPs, and contractual requirements. Reviews security and privacy clauses, negotiates risk-based terms with Legal, Sales, Product, and Procurement, and develops security content, playbooks, training, and Trust Center resources. Advises customers on compliance frameworks, cloud and SaaS security, and DevSecOps practices while supporting revenue growth, roadmap decisions, process improvement, and team mentorship.

Own complex enterprise customer escalations from engagement through resolution, coordinating Engineering, Support, Product, Customer Success, and Sales. Lead executive communications, maintain customer-facing resolution plans, manage commitments, coordinate with Incident Managers, and oversee post-escalation reviews and relationship repair. Develop escalation playbooks and process improvements while providing globally distributed, on-call support for high-severity customer situations.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Own the strategy, roadmap, experimentation program, launches, information architecture, content governance, and performance metrics for GitLab’s high-traffic B2B website. Partner with UX, content, product marketing, engineering, localization, analytics, and SEO teams to improve conversion, pipeline, trial growth, launch execution, and AI-ready content workflows. Lead through influence in GitLab’s all-remote environment.

Own renewal strategy and execution for a portfolio of public sector customers. Develop account plans, forecast renewal outcomes using customer health and adoption data, coordinate with Sales and Customer Success, execute personalized outreach, resolve renewal risks, and improve renewal workflows to drive retention and timely renewals.

Design and optimize digital customer journeys that drive retention, product consumption, and revenue. Create service blueprints and journey specifications, define customer signals and interventions, coordinate cross-functional partners through launch, and measure conversion, lift, recovery, time to value, and business impact. Determine appropriate self-service, AI-assisted, and human-led touchpoints across product, email, events, and community channels. Partner with orchestration, lifecycle marketing, content, CX operations, and data teams to continuously improve live journeys.

Designs and owns customer journeys, service blueprints, handoffs, specifications, and measurable engagement programs across products and personas. The role coordinates cross-functional teams, defines triggers and metrics, partners on content and lifecycle marketing, and oversees optimization of digital and human customer experiences. It requires senior journey or service design experience, journey orchestration knowledge, experimentation skills, and the ability to lead complex SaaS programs without direct authority.

Leads a North America-based team of Customer Success Managers focused on customer adoption, account health, satisfaction, advocacy, onboarding, renewals, and executive relationships. Coaches and develops team members, manages staffing and hiring, supports escalations, and partners with Sales, Product, Engineering, and Professional Services. Improves customer success processes, tools, and initiatives while coordinating distributed teams and senior stakeholders.

Leads VP-level and senior executive searches across corporate functions, from strategy and market mapping through assessment, selection, negotiation, and closing. Advises C-suite stakeholders, develops talent strategies, engages passive executive candidates, manages confidential searches, and improves executive recruiting frameworks, assessment practices, reporting, and tools within a globally distributed Talent Acquisition team.

Build and maintain fullstack features for GitLab’s post-purchase subscription lifecycle, including renewals, billing accounts, auto-renewal, overages, reconciliations, and subscription visibility. Partner with Product and Design, integrate billing and customer systems, write reliable tested code, support safe rollouts and monitoring, participate in code reviews and incident response, and reduce technical debt and architectural risk.

Sets product strategy for tenant scalability and unified deployment across GitLab.com, Dedicated, and future deployment models. Defines platform requirements, partners with technical engineering teams, validates customer needs, builds investment cases, manages cross-functional alignment, and guides tradeoffs involving isolation, regionality, compliance, and platform unification. The role also represents GitLab externally as a thought leader and coaches other product managers.

Manages customer renewals for GitLab in France. The posting provides no specific responsibilities, qualifications, experience requirements, travel expectations, or clearance requirements. The role is remote and includes standard employee benefits, professional development support, equity compensation, and flexible paid time off.

Leads GitLab’s Database Excellence organization, setting strategy for PostgreSQL and other application datastores. Owns database reliability, capacity, availability, sustainability, infrastructure costs, and platform standardization. Manages three Engineering Managers, develops technical leaders, oversees hiring and organization design, establishes objectives and KPIs, manages budgets, partners cross-functionally on platform investments, and serves as an escalation point for database incidents and operational processes.

Own regional marketing strategy and pipeline growth for a sales territory. Plan and execute regional events, account-focused campaigns, digital and content programs, and partner marketing initiatives. Manage campaign budgets, logistics, agencies, measurement, and reporting while coordinating with sales, channel partners, and cross-functional marketing teams. Mentor regional marketers, improve team processes, and use data and AI-assisted automation to optimize performance. The role supports a global sales region and requires up to 50% travel.