Teams at Globe Life

Processes and monitors insurance agent appointments, terminations, licensing updates, and demographic changes. Maintains accurate records across internal systems and government portals, verifies licensing criteria, supports commission-related setup, protects sensitive information, and responds to agents, departments, regulators, and vendors. The role requires careful data entry, strong organization, confidentiality, timely issue escalation, and professional communication by phone and email.

Provides bilingual English-Spanish customer service to insurance policyholders and agents. Responsibilities include answering calls and emails, resolving policy questions and complaints, processing account changes, organizing documents in OnBase, preparing correspondence, monitoring activity for issues or fraud, and completing departmental projects. The role requires accurate communication, confidentiality, problem-solving, multitasking, and knowledge of insurance policies and procedures.

Supports sales teams and broker partners through prospecting, quoting, proposals, enrollments, renewals, RFPs, licensing, and producer appointments. Maintains pipeline and process tracking, coordinates with internal teams and third-party administrators, responds to product inquiries, supports broker training, and manages Salesforce records. The remote role may require occasional travel of less than 10% for open enrollment meetings.