Harvey Benefits Overview

Leads end-to-end delivery of strategic go-to-market technology programs spanning CRM, marketing automation, sales engagement, CPQ, and billing systems. Coordinates cross-functional Business Technology teams, manages scope and milestones, surfaces risks and dependencies, drives stakeholder decisions, and provides executive-level program updates. The role also helps develop AI-enabled program management practices for a growing IT organization.

Provides first-line support for non-technical customer and internal inquiries in a SaaS environment. Responsibilities include managing ticket queues against SLAs, routing and escalating issues, maintaining accurate tagging, applying support playbooks, guiding users on product features, and contributing to FAQs, knowledge-base content, and customer education. The role requires strong written communication, organization, judgment, adaptability, and interest in developing technical support skills.

Own Harvey’s finance applications portfolio, including NetSuite, procurement, spend, billing, and revenue systems. Lead discovery, process design, architecture, roadmap prioritization, configuration, integrations, automation, testing, and deployment across global finance processes. Partner with Accounting, FP&A, Revenue Operations, Procurement, Tax, Security, and Business Technology to solve complex multi-entity, multi-currency, billing, and revenue recognition challenges. Mentor peers and establish application quality, governance, and change-management practices.