Help Scout
Help Scout Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers life insurance
Offers disability insurance
Offers supplemental life insurance
Offers company equity
Offers performance bonuses
Offers dental insurance
Offers vision insurance
Offers health insurance
Offers mental health benefits
Provides family medical leave
Offers generous parental leave
Career Growth + Development
Provides customized development tracks
Work-Life Balance + Wellbeing
Offers generous PTO
Provides paid sick days
Provides bereavement leave
Provides paid holidays
Offers sabbatical leave
Company Culture
Offers a remote work program
Offers diversity-based Employee Resource Groups
Recently posted jobs
Other • Professional Services • Software
Own Help Scout’s growth and monetization strategy across signup, onboarding, trial-to-paid conversion, customer expansion, pricing, and packaging. Lead experimentation across new business and expansion, build growth infrastructure and playbooks, partner cross-functionally, and manage a growing team of product managers. The role requires hands-on experimentation, outcome-based pricing expertise, technical fluency, AI understanding, strong writing, and prior B2B SaaS growth leadership.
Other • Professional Services • Software
Own outbound pipeline generation and full-cycle sales for mid-market B2B SaaS customers. Responsibilities include prospecting, account targeting, product demonstrations, business-case development, negotiations, closing deals, building the upmarket sales playbook, collaborating with Product, Marketing, and RevOps, and managing pipeline coverage, forecasting, and sales targets.
Other • Professional Services • Software
Lead Help Scout’s product design team as a player-coach, managing experienced designers while maintaining high craft standards. Own design principles, the design system, AI experience strategy, design workflows, and capacity allocation. Partner with Product, Engineering, Brand Design, and executive leadership to shape product direction, improve cross-functional delivery, and ensure cohesive customer experiences across a fully remote organization.
