Teams at Help Scout

Lead full-funnel marketing for a product-led B2B SaaS company, owning revenue KPIs and managing Brand & Content, Performance, and Product Marketing. Drive a new strategic narrative and upmarket motion, apply AI and data to decision-making, align with Product/Sales/RevOps, and build modern marketing systems, planning rhythms, and execution to scale growth.

Build end-to-end, customer-facing AI features with a frontend focus: implement LLM-backed flows (RAG, embeddings, agentic tool-calling), craft fast accessible UIs in TypeScript/React, instrument evaluation/guardrails and production monitoring, stay close to customers, and own outcomes from design through production.

Build customer-facing intelligence features end-to-end with a frontend focus using TypeScript and React. Ship production-grade LLM capabilities (RAG, embeddings, prompt engineering), ensure reliability, observability, accessibility, and stay close to customers to measure outcomes.