HighLevel Benefits Overview

Lead product design strategy and execution for complex HighLevel platform experiences. Partner with product, engineering, research, and data teams to define vision, design workflows, improve usability and accessibility, and establish scalable design standards. Use customer insights and metrics to guide decisions, lead quality reviews, mentor designers, facilitate critique, and influence product direction across a distributed remote organization.

Leads the Data Platform and Infrastructure team, owning strategy, architecture, execution, and organizational development. Responsibilities include managing and mentoring engineers, guiding data ingestion and platform design, establishing APIs, SLAs, governance, security, monitoring, disaster recovery, and cost optimization. The role partners with Product, Data, Finance, Security, and Analytics teams to enable reporting, experimentation, machine learning, and data products while scaling reliable infrastructure and developing future technical leaders.

Build and own enablement infrastructure for HighLevel’s affiliate organization. Responsibilities include onboarding affiliate managers and new affiliates, creating learning paths, playbooks, SOPs, call frameworks, coaching programs, product knowledge standards, and lifecycle communications. Analyze performance data, optimize affiliate activation processes, provide stakeholder reporting, and represent HighLevel at affiliate events while building partner relationships.