Teams at HighLevel

Lead and develop a distributed team of 8–12 product designers delivering AI-powered workflows across product and revenue experiences. Set quality standards, guide design strategy, lead critiques and coaching, partner cross-functionally on roadmaps and tradeoffs, and ensure usability, accessibility, consistency, and launch readiness. Hire and develop talent while staying close to design decisions and using AI-assisted tools to improve exploration, prototyping, synthesis, documentation, and collaboration.

Lead Revenue Operations for Implementation and Customer Success, building forecasting, KPI, retention analytics, health scoring, workflow, and reporting frameworks. Partner with senior leaders on planning, business reviews, investment cases, tooling, and process design. Connect implementation and CS activities to churn, retention, customer lifetime value, and expansion revenue. Govern Freshdesk operations, Success AI performance, data integrity, and cross-functional improvements while developing analysts and influencing executives.

Own revenue operations for the Affiliates organization, including GTM planning, forecasting, analytics, process design, affiliate program tracking, payout coordination, ROI measurement, and tech-stack management. Partner with leadership through business reviews and recommendations, automate operational workflows, and manage and develop a small analyst team in a high-growth SaaS environment.