Jobs at HighLevel

Lead and develop a distributed team of 8–12 product designers delivering AI-powered workflows across product and revenue experiences. Set quality standards, guide design strategy, lead critiques and coaching, partner cross-functionally on roadmaps and tradeoffs, and ensure usability, accessibility, consistency, and launch readiness. Hire and develop talent while staying close to design decisions and using AI-assisted tools to improve exploration, prototyping, synthesis, documentation, and collaboration.

Lead Revenue Operations for Implementation and Customer Success, building forecasting, KPI, retention analytics, health scoring, workflow, and reporting frameworks. Partner with senior leaders on planning, business reviews, investment cases, tooling, and process design. Connect implementation and CS activities to churn, retention, customer lifetime value, and expansion revenue. Govern Freshdesk operations, Success AI performance, data integrity, and cross-functional improvements while developing analysts and influencing executives.

Own revenue operations for the Affiliates organization, including GTM planning, forecasting, analytics, process design, affiliate program tracking, payout coordination, ROI measurement, and tech-stack management. Partner with leadership through business reviews and recommendations, automate operational workflows, and manage and develop a small analyst team in a high-growth SaaS environment.

Manage and grow HighLevel’s affiliate program by recruiting and prospecting affiliates, developing personalized growth strategies, tracking KPIs, enforcing contractual expectations, and coordinating affiliate landing pages and offers. Collaborate with Sales, Marketing, and leadership on recruitment strategies, support affiliate events, and help users succeed with HighLevel software. The role requires digital marketing, agency sales, account management, or business development experience and familiarity with social media, SEO, funnels, and CRM systems.

Administer and optimize contract lifecycle management, AI-assisted legal review, eBilling, and outside counsel systems. Configure workflows, templates, clause libraries, approval routing, integrations, reporting, and user training. Develop legal technology processes, dashboards, KPIs, prompt libraries, and knowledge repositories; support AI governance and cross-functional enablement. Improve contract turnaround times, system adoption, data integrity, compliance, invoice workflows, billing guideline adherence, accrual reporting, and legal spend analytics.

Supports U.S. federal and state corporate income tax compliance, ASC 740 tax provisions, estimated payments, technical research, audits, SOX controls, and tax account reconciliations in NetSuite. Partners with Accounting, FP&A, Treasury, Legal, auditors, regulators, and external tax advisors. Researches tax law, documents tax positions, evaluates entity and transaction impacts, and improves high-volume tax processes through automation and data analysis.

Lead product design strategy and execution for defined HighLevel product pillars. Partner with product and engineering leaders, influence product direction, conduct discovery, and deliver polished, accessible, data-informed experiences. Establish design quality standards, mentor designers, strengthen design systems and critique practices, define impact metrics, and lead complex work across ambiguity. The role requires strong visual and interaction design craft, AI-powered design tool experience, cross-functional leadership, and effective collaboration in a fully remote, globally distributed environment.

Conduct inbound and outbound prospect engagement, qualify leads, and deliver software demos via Zoom. Explain HighLevel's value proposition, align platform capabilities to business needs, address objections, and encourage trial sign-ups. Maintain CRM records, support lead handoffs, collaborate with marketing and trial experience teams, and participate in events as needed. The role requires strong communication, technical aptitude, SaaS and marketing knowledge, English fluency, and the ability to engage prospects in Spanish.

Leads HighLevel’s go-to-market legal function and commercial contracting team. Advises Marketing, Sales, Partnerships, Affiliate, Product Marketing, and Business Development on advertising, consumer protection, AI marketing, influencer programs, trademarks, and customer-facing terms. Oversees commercial legal operations, risk frameworks, agreements, templates, playbooks, and escalation processes. Manages and develops legal professionals, advises executives, and builds scalable compliance practices across a global SaaS organization.

Owns end-to-end delivery of AI solutions inside ORA, from identifying Customer Success problems through design, orchestration, deployment, monitoring, and iteration. Builds AI agents, prompts, skills, knowledge bases, feedback loops, and call-lifecycle workflows. Partners with RevOps on platform capabilities, collaborates with QA and leadership, establishes technical standards, and experiments with emerging models and evaluation techniques.

Leads litigation, eDiscovery, intellectual property, DMCA, and brand protection operations. Coordinates legal holds, document collections, productions, outside counsel, vendors, trademark and patent administration, copyright enforcement, domain management, and marketplace investigations. Develops scalable workflows, SOPs, dashboards, KPIs, and automation while partnering with Engineering, Security, IT, Product, Marketing, and Customer Experience teams.

Lead Product Designer to shape product direction, design systems and standards, mentor designers, partner with product and engineering, lead discovery-to-delivery for complex SaaS experiences, drive usability and accessibility, and use AI-powered tools to accelerate design and prototyping.

Lead experimentation and causal inference at company-wide scale: define methodology, own statistical approaches for small samples and clustered data, apply causal methods when experiments arent feasible, run experiment review, build tooling and curriculum, and partner with analytics and AI/ML teams to ensure decision-grade results.

The Trial Experience Specialist engages and nurtures new customers, conducts demos, answers inquiries, and supports prospects to convert trials into paid subscriptions while collaborating with teams.

The Sr Director, People Business Partner drives HR strategies, oversees workforce planning, and enhances employee experience within the organization, supporting business growth and leadership effectiveness.

Lead cross-functional product growth to optimize acquisition, activation, retention, and monetization. Define growth strategy, design growth loops and reward systems, run rigorous A/B testing and analytics, mentor product managers and growth analysts, and collaborate with Marketing, Engineering, Data Science, and Customer Success to drive trial-to-paid conversion and reduce churn.

Lead and develop the Trial Experience team for a SaaS product, coach and hold team members accountable to KPIs, drive process improvements, analyze data to inform actions, manage escalations, and ensure exceptional trial engagement and customer success.

Lead and mature Product Design's operating model by creating lightweight rituals, clarifying priorities, managing dependencies and launch readiness, improving cross-functional engagement, and scaling research operations. Build visibility into capacity and risks, reduce recurring fire drills, and enable the design org to grow without losing velocity.

Lead and manage ~8 product designers across US and India to raise aesthetic quality, drive core platform and native mobile UX, and evolve the design system. Own execution, critiques, hiring, coaching, cross-functional alignment, and adoption of AI-assisted production workflows to deliver cohesive, polished customer experiences and faster product delivery.