Teams at Hippocratic AI

Act as an embedded, onsite customer success lead at client health systems to run post-sale delivery, implement and scale AI solutions, train clinical staff, drive adoption, measure outcomes, and collaborate with product, sales, and engineering to improve workflows and patient care.

Lead a regional portfolio of health system partnerships and a team of Directors/senior CS executives. Own executive client relationships, enterprise implementations, change management, and net revenue retention. Build playbooks, drive expansion sales, collaborate with Product/Engineering/Sales, represent the company externally, and support regional hiring and team development. Onsite role in Seattle with occasional travel to Palo Alto.

The Customer Success Executive will engage with health plan clients, drive user adoption of AI solutions, align implementations, and enhance overall client satisfaction.