Jobs at Holland America Group

Manages cruise pricing, inventory controls, and demand analytics to maximize net revenue and occupancy. Leads pricing meetings, establishes booking curves, audits reservation-system actions, monitors competitors and market trends, and prepares performance reports. Analyzes bookings, yields, revenue, capacity, and oversell risks to recommend actions. Maintains databases, supports audits, and contributes to revenue recognition and reporting process improvements.

Manages talent and performance programs for Deck and Technical seafarers across Holland America Line and Seabourn vessels. Oversees promotion eligibility, succession planning, appraisals, professional development records, workforce reporting, dashboards, job descriptions, career paths, and organization charts. Partners with ship leadership, Marine and Technical Operations, Talent Acquisition, Training, Compensation, and HR teams to ensure compliant, accurate, and transparent career processes. Requires strong HR, maritime, data reporting, stakeholder management, and regulatory knowledge.

Manages physical and digital signage projects across cruise ships and land properties, from intake and budgeting through design, procurement, installation, and documentation. Coordinates vendors, shipboard teams, and internal stakeholders; reviews artwork for branding, accessibility, and regulatory compliance; maintains inventories, purchase orders, project status, and documentation. The role also oversees dry dock signage initiatives, digital signage hardware, budgets, and installation schedules.

Analyzes maritime HR, payroll, crew, training, compensation, and operational data; builds Power BI dashboards and predictive models; reviews work and rest-hour compliance; improves data quality; automates reporting with Microsoft tools and AI; and delivers recommendations for workforce planning, compliance, retention, compensation, and ship operations.

Leads Seabourn’s web experience strategy across discovery, booking, and pre-cruise journeys. Oversees content strategy, digital merchandising, SEO, analytics, experimentation, personalization, conversion optimization, publishing governance, quality assurance, and workflow improvement. Partners with Marketing, Product, Technology, Analytics, Revenue Management, Creative, and agencies to improve engagement and booking performance. Manages and develops a web team, establishes operational standards, guides digital roadmaps, and advises senior stakeholders on customer-centered digital experiences.

Leads fleet-wide onboard marketing and guest communications strategy, governance, execution, and team development. Oversees printed and digital communications across vessels, aligns shipboard and shoreside stakeholders, supports revenue growth, analyzes guest and business data, and drives continuous improvement. Manages hiring, coaching, performance, resource allocation, standards, and cross-functional marketing initiatives across a geographically dispersed cruise operation.

Leads DevOps and platform engineering implementation, including Infrastructure as Code, CI/CD pipelines, automated provisioning, Kubernetes, cloud and VMware platforms, monitoring, reliability, and DevSecOps controls. Manages a small technical team, establishes platform standards and guardrails, partners with managed services providers, resolves complex infrastructure issues, supports architecture reviews, and documents and trains teams on automation and containerization practices.

Serves as a strategic HR advisor to business leaders, aligning people strategies with organizational objectives. Responsibilities include organizational effectiveness, workforce planning, talent management, succession planning, employee relations, performance management, leadership coaching, change management, compliance, and employee engagement. The HRBP partners with HR centers of excellence, uses workforce data to guide decisions, and supports a high-performing, inclusive culture across Holland America Line and Seabourn.

Design and govern Holland America Lines Snowflake-first enterprise data architecture. Define canonical data models, ingestion/CDC/ETL and API patterns, medallion/lakehouse schemas, governance and security standards, and optimize cost, performance and scalability to enable analytics, Customer 360, marketing activation, and AI/ML initiatives across teams and vendors.