Huntress Innovation, Technology & Agility

What is your role on the IT team, and what are your responsibilities?

I’m a senior helpdesk administrator at Huntress, where I help ensure that our internal IT operations run efficiently for both new and existing employees. Our IT team supports nearly 600 fully remote employees, managing everything from employee onboarding and offboarding to device procurement and account and access management. We field incoming support requests, troubleshoot technical issues, and serve as a reliable point of contact to keep things running smoothly as the company continues to rapidly grow. We’re also often the first stop for any security-related concerns from end users, and we know when to triage and escalate issues appropriately. One of the aspects I enjoy most about my role is the chance to improve workflows through automation and self-service. These efforts often involve cross-functional collaboration to make improvements across the company. I also take part in system audits, license management, company training sessions, interviewing candidates and much more!

How does Huntress support IT professionals? What opportunities for learning and growth are offered, and how does your team effectively work together?

Huntress invests in its people, and one way it supports IT professionals and all employees is through a generous professional development fund. I’ve been able to use it for training courses and certifications, which has been a great way to continue growing my skills. I’m especially grateful for the opportunity to learn beyond my role by job shadowing and collaborating with other departments. It has helped me gain a better understanding of how different teams operate and what a typical day looks like in other roles.

IT is truly a team effort, and success depends on strong cross-functional collaboration. Even as a fully remote company, our team does a pretty great job of staying connected through dedicated Slack channels, thorough documentation, one-on-ones or group meetings, and access to knowledge base articles. As Huntress continues to grow quickly, our team has done a great job of staying flexible and supportive. The company’s commitment to transparency also encourages a strong culture of self-service, making it easy to find the information and resources you need to do your best work.

Why might someone want to join Huntress’ IT team? What routines, traditions and perks does your team offer?

The IT team at Huntress is a great fit for people who take ownership of their work and care about making a real impact. I’ve been here for a little over a year and a half, and the team members who stand out are always the ones who bring qualities you can’t teach, like integrity, curiosity and a genuine drive to help others.

When I interview potential teammates, I look for people who truly care about the quality of their work and how it supports those around them. If you enjoy solving problems and supporting others and believe in sharing knowledge instead of gatekeeping, this could be a great opportunity for you! You’ll get to work with some of the best in the industry and help keep things running smoothly at a company that’s doing some really exciting things.

The perks at Huntress are great! We’re fully remote, but we still get to connect in person a few times a year through companywide and department offsites, with all expenses covered. Also, it’s not uncommon to find cookies and snacks delivered to my house for employee appreciation day, GrubHub credits for monthly lunch-and-learn sessions, and even perks like free training that my friends and family can take part in, too.