Teams at InfoTrack US

Serve as primary contact for escalated client issues, de-escalate sensitive situations, troubleshoot and resolve problem jobs, maintain ServeManager records, support onboarding, and collaborate to meet departmental goals.

Own and build data and analytics for InfoTrack Exchange's supply-side marketplace: create county-level coverage and performance reporting, maintain partner agency data models, develop financial and capacity models for expansion, standardize sourcing pipelines, collaborate with Engineering/BI to productionize Snowflake queries, define KPIs, and drive data quality improvements to support decision-making and leadership reporting.

Provide customer support via chat, email, and phone for an e-filing platform; troubleshoot issues, de-escalate customers, contribute feedback to improve materials and processes, meet performance goals, and collaborate with team members while adhering to schedules and company policies.