Jobs at Iron Mountain

Leads global enterprise client relationships as principal executive contact, owning account health, revenue growth, bookings, pipeline expansion, and long-term strategy. Partners with cross-functional technical and operational teams to develop tailored solutions, solve complex business challenges, and ensure governance and delivery alignment across regions. Builds executive relationships and drives consultative growth in complex global markets.

Supervise onsite records-move operations, including material handling, staging, loading, unloading, sorting, high-bay retrieval, sequence control, inventory verification, and chain-of-custody compliance. Lead daily workflows, enforce OSHA and crew safety standards, coordinate equipment operators, conduct client inspections, and resolve workload variances or missing and damaged files with federal partners and site teams.

Supervise on-site records-move operations, including material handling, staging, loading, unloading, sorting, chain-of-custody verification, inventory checks, and high-bay sequence control. Enforce OSHA and crew-safety standards, coordinate lift and forklift operations, conduct inspections, and serve as the primary client liaison for workload variances, missing files, and damaged records.

Designs and optimizes global workforce management processes, business rules, forecasting, capacity planning, scheduling, and scenario models. Enables automation and configuration of enterprise WFM platforms, translates operational needs into scalable technical solutions, leads functional reviews and user acceptance testing, documents requirements, and partners with Workforce Management, Operations, Technology, Workforce Intelligence, and vendors to improve productivity, planning accuracy, and service levels.

Leads enterprise Workforce Intelligence across Customer Excellence, integrating workforce, operational, quality, customer, and service data into actionable insights. Establishes performance frameworks, executive reporting, governance, root-cause analysis, and reporting automation. Partners with Operations, Workforce Management, Finance, HR, Training, and Technology while leading a global team and driving performance improvements.

Processes, prepares, scans, indexes, and keys high volumes of physical records into digital assets. Operates and maintains scanning equipment, follows quality-control and production standards, protects confidential information, and meets client service-level requirements. The role requires accurate data entry, sustained attention, independent work, basic computer skills, and the ability to lift up to 40 pounds. A Public Trust Clearance must be obtained, and applicants must be U.S. persons.

Processes, prepares, scans, indexes, and quality-checks high-volume physical records for secure digital conversion. Operates scanning equipment, enters critical document data into software applications, follows production and confidentiality procedures, and meets accuracy and output targets. The role requires sustained attention to detail, independent work, basic computer skills, and the ability to lift up to 40 pounds. A Public Trust Clearance must be obtained.

Manage strategic enterprise customer relationships, drive retention and account expansion, support renewals and contract negotiations, develop account plans and proposals using Salesforce, and resolve complex service and billing escalations. The role requires customer success or strategic account management experience, enterprise contract renewal knowledge, negotiation skills, a four-year degree, and on-site attendance.

Manage onsite imaging operations, workflows, staffing, capacity, financial reporting, SLAs, security, chain-of-custody controls, equipment maintenance, and disaster recovery. Lead performance coaching, resource allocation, system utilization, program implementations, staff onboarding, and client support while serving as backup for the Senior Operations Manager.

Prepares, sorts, and scans high volumes of hard-copy records into accurate digital images. Maintains document order, meets strict production and typing requirements, communicates job updates with Imaging Center personnel, follows process standards, and completes tracking documentation in a clean work environment.

Manage the full lifecycle of legal records at a client site, including digital creation, high-volume scanning, inventory tracking, file transfers, off-site archiving, and secure shredding. The role requires maintaining accurate, accessible records, conducting inventory audits, protecting chain of custody, and complying with legal records standards. Candidates need at least two years of law firm records management experience, knowledge of document scanning and archiving, and the ability to work independently.

Scan and convert physical records into accurate digital assets. Responsibilities include preparing, sorting, scanning, reassembling, sequencing, indexing, and quality-checking documents; maintaining tracking logs; meeting production schedules; and keeping the workspace organized. The role requires attention to detail, sustained productivity, basic computer skills, adaptability, English communication, and reliable attendance. Training is provided, with temp-to-hire potential.

Manage daily imaging operations, optimize workflow and capacity planning, maintain imaging equipment and DR processes, support and train staff, coordinate chain-of-custody/security, and represent the branch on DMS operations and implementation calls.

Drive growth of Iron Mountain’s Asset Lifecycle Management business by developing strategic global OEM accounts. Build executive relationships, create account plans, lead quarterly business reviews, and expand recovery, reuse, and trade-in programs. Coordinate hardware collection, repair, reintegration, product lifecycle management, reverse logistics, and supply chain stakeholders while demonstrating cost reductions and sustainability returns.

Lead and develop an inbound inside sales team responsible for new customer acquisition and account expansion. Manage revenue performance, forecasting, CRM metrics, KPIs, coaching, digital engagement, social selling, and solution-selling practices. Collaborate with Sales Enablement, Marketing, Business Operations, and Sales Support to improve lead generation and sales workflows while ensuring policy, compliance, and process adherence.

Owns enterprise account strategy and the full sales cycle for large, complex deals. Responsibilities include executive relationship management, strategic prospecting, discovery, solution development, contract negotiation, account planning, opportunity identification, issue resolution, and profitable customer retention. The role requires digital transformation experience, market and competitive insight, forecasting, negotiation, cross-functional collaboration, and executive presence.

Lead end-to-end public-sector programs for government agency clients, managing timelines, budgets, resources, risks, and success metrics. Coordinate cross-functional teams across Sales, IT, and Operations, align outcomes with contractual obligations, optimize workflows using Agile and continuous-improvement practices, and ensure compliance with government standards. The role requires expertise in records management, asset lifecycle management, or secure document digitization and involves hybrid work in Jessup, Maryland.

Designs and implements enterprise cloud and AI solutions for unstructured data workloads. Responsibilities include building ingestion pipelines, API integrations, document extraction and HITL workflows, tuning machine learning models, benchmarking performance, and ensuring security, availability, disaster recovery, and data isolation. The role also supports customer developers, leads technical proofs of concept, mentors engineering teams, develops reusable blueprints, and provides feedback to product engineering.

Processes and prepares high volumes of physical records for scanning, operates scanning equipment, indexes document data across software applications, and maintains accuracy, confidentiality, production standards, and client service requirements. The role requires focused independent work, basic computer proficiency, document handling, and compliance with security protocols. Employees must lift up to 40 pounds and obtain Public Trust clearance.

Leads end-to-end transformation and continuous improvement initiatives across global service delivery. Responsibilities include optimizing processes with Lean Six Sigma, analytics, and automation; designing scalable workflows and governance; deploying Generative AI, robotics, and intelligent document processing; managing organizational change; and embedding risk, compliance, and standard work practices. The role requires cross-functional influence, operational excellence expertise, and the ability to deliver measurable productivity and customer experience improvements.