Jobs at Jenzabar

Provide Tier 1-2 support and monitoring for customer cloud environments, assist with troubleshooting, upgrades, patching, SSL renewals, DNS (Cloudflare), and SaaS updates (Sonis). Maintain documentation and escalate complex issues to senior teams while participating in onboarding and training.

Support and manage day-to-day operations of customer-hosted cloud environments within the Jenzabar One ecosystem. Troubleshoot priority incidents, perform upgrades, provide SQL Server configuration and T-SQL scripting support, produce root cause/post-mortem analyses, drive process improvements and automation, mentor junior staff, and serve as an escalation point for cross-functional teams.

Develop and optimize T-SQL scripts to transform legacy SIS data for loading into the Jenzabar platform, manage multiple conversion projects, communicate with clients and internal teams, adhere to project plans and timelines, estimate custom work, and improve conversion processes.

Lead creation and distribution of thought leadership, product, and customer-focused content across channels. Serve as principal writer/editor and strategist for campaigns, case studies, web content, email, and digital advertising. Collaborate with internal/external SMEs and marketing teams, apply SEO/GEO and AI-enabled analytics, support ABM and media/analyst initiatives, and drive brand awareness and lead generation.

The Product Manager IV leads product vision and strategy, mentors junior staff, collaborates with cross-functional teams, engages with customers, and drives market analysis and delivery.

The Quality Assurance Engineer will design, implement, execute, and debug test cases, validate releases, track bugs, and improve testing processes.