Teams at Jenzabar

Provides technical troubleshooting and functional support for Jenzabar products used by higher education institutions. Resolves application and system issues using SQL, logs, browser developer tools, and structured workflows; manages multiple customer cases; documents solutions; communicates with customers and internal teams; and escalates issues to Product and Engineering. The role requires customer empathy, strong prioritization, problem-solving, communication, adaptability, and familiarity with web applications, enterprise software, and higher education processes.

Leads a global technical and software support team serving complex enterprise issues across infrastructure, hardware, networks, and applications. Builds a customer-focused, metrics-driven support organization; manages schedules, escalations, performance reviews, training, procedures, and continuous improvement. Coordinates with business, IT, engineering, and application teams to restore services and resolve root causes. Uses AI-enabled tools and analytics responsibly to improve efficiency and decision-making.

Manage client relationships for higher education customers, maximizing satisfaction, product value, and ROI. Serve as the liaison between Jenzabar and clients, conduct campus visits and annual reviews, gather product feedback, develop senior-level relationships, support account strategy and future sales, provide client service training, and represent the company at regional conferences. The role requires 50–75% travel and responsible use of AI-enabled tools and analytics.