Teams at Jenzabar

Provide Tier 1-2 support and monitoring for customer cloud environments, assist with troubleshooting, upgrades, patching, SSL renewals, DNS (Cloudflare), and SaaS updates (Sonis). Maintain documentation and escalate complex issues to senior teams while participating in onboarding and training.

Support and manage day-to-day operations of customer-hosted cloud environments within the Jenzabar One ecosystem. Troubleshoot priority incidents, perform upgrades, provide SQL Server configuration and T-SQL scripting support, produce root cause/post-mortem analyses, drive process improvements and automation, mentor junior staff, and serve as an escalation point for cross-functional teams.

Develop and optimize T-SQL scripts to transform legacy SIS data for loading into the Jenzabar platform, manage multiple conversion projects, communicate with clients and internal teams, adhere to project plans and timelines, estimate custom work, and improve conversion processes.