Jobs at Jonas Software

Owns the unified strategy, roadmap, lifecycle, and performance of two cloud software products serving law firms. Leads customer research, AI and automation initiatives, pricing and packaging, product requirements, backlog prioritization, launches, adoption, and optimization. Partners with engineering, sales, customer service, finance, and technology partners to deliver scalable products, improve retention, and drive profitable revenue growth.

Lead BEC Legal Systems with full P&L ownership, setting strategy and driving profitable growth. Oversee cross-functional teams across product, sales, marketing, support, and operations while improving customer retention, operational scalability, and market position. The President will manage recurring-revenue performance, talent development, stakeholder communication, and potential mergers and integrations within the Legal Tech business.

Lead and coach a technical Support team while personally handling Tier 1 and Tier 2 issues for legal software products. Establish ticket classification, SLAs, escalation workflows, reporting, knowledge management, and AI-enabled support practices. Evaluate and implement support systems, collaborate with R&D and Cloud Ops, communicate during incidents, monitor client health, and drive retention and continuous improvement.

Owns full-stack engineering, cloud infrastructure, reliability, cost governance, legacy-to-cloud migration, and AI-assisted development for a multi-tenant ERP platform. Leads engineering, QA, contractors, release governance, customer go-lives, vendor evaluation, and executive reporting. The role requires deep TypeScript/Node and React expertise, financial-system correctness, Azure or AWS architecture, ETL and data reconciliation, CI/CD, incident response, SaaS security, and pragmatic maintenance of Java/Spring and VB6 legacy systems.

Manage partner relationships for an embedded payments platform, serving as the primary contact for inquiries, escalations, onboarding, integrations, and issue resolution. Coordinate with internal teams and third-party vendors, address compliance and risk matters, communicate regulatory and product updates, maintain CRM records, report on engagement and satisfaction, and lead churn-risk and retention initiatives. The role also promotes AI adoption within partner relationship management processes.