Teams at Kaseya

Drive product improvements from discovery through release by translating customer feedback, usage data, and business priorities into detailed requirements, managing backlog and sprint readiness, partnering with engineering, QA, and design, and coordinating launches and adoption with go-to-market teams.

The Senior Manager drives Kaseya's long-term strategy through data analysis, financial modeling, and executive support, leading initiatives across pricing, market analysis, and decision-making processes.

Lead global 24/7 SOC operations for a multi-tenant environment monitoring ~3M endpoints. Manage and develop analyst teams, oversee incident response and escalations, drive threat hunting and detection tuning, implement automation (SOAR, scripting, playbooks), and improve SOC tools and processes. Serve as customer escalation contact, deliver reports and service reviews, and coordinate cross-functionally to scale SOC capabilities and maintain performance metrics and SLAs.