Teams at Leidos

Provides consultation and risk guidance on complex workplace relations, performance management, accommodations, investigations, ethics concerns, and involuntary separations. Partners with HR leaders, managers, legal counsel, and internal stakeholders to resolve employee relations issues, assess termination risks, identify trends, and develop resources for addressing workplace matters. Requires strong knowledge of employment laws, conflict resolution, investigations, negotiation, communication, and confidentiality.

Develop and maintain Amazon Connect cloud contact center solutions for DoD and DHA healthcare operations. Responsibilities include IVR and call routing, Amazon Lex conversational AI, AWS serverless development, Salesforce Health Cloud integrations, APIs, testing, Tier 3 support, troubleshooting, Agile delivery, CI/CD, documentation, and compliance with government cybersecurity and privacy requirements.

Designs and maintains enterprise reports, dashboards, datasets, data models, and analytics solutions for DoD and DHA healthcare contact center operations. Translates contractual and operational requirements into standardized metrics and reporting specifications using Salesforce CRM Analytics, Salesforce Health Cloud, Amazon Connect, and related tools. Supports workforce management, quality assurance, patient engagement, data validation, automated refreshes, troubleshooting, compliance, and stakeholder reporting.