LightFeather Benefits Overview

Lead requirements gathering, process design, and backlog quality for federal ServiceNow implementations. Facilitate stakeholder workshops, create user stories and functional specifications, perform gap analyses, develop workflows and process maps, and coordinate UAT. Establish Agile processes, review designs and test scripts, mentor junior staff, advise on ServiceNow best practices, and ensure compliance with Section 508, FISMA, and NIST standards. Produce SOPs, user guides, training materials, and other federal-grade deliverables.

DevOps Engineer responsible for operating, maintaining, and optimizing multiple platforms. The role manages CI/CD pipelines, cloud and container infrastructure, system reliability, security, monitoring, and logging. Responsibilities include troubleshooting degraded services, improving production processes, maintaining documentation, and collaborating with cross-functional teams. The position requires AWS, Jenkins, Docker, Ruby, cloud infrastructure, security tooling, and monitoring experience, along with an active Public Trust clearance and U.S. citizenship.

Develop, configure, and implement baseline and custom ServiceNow applications and enhancements for federal clients. Provide architectural guidance, advise teams on platform best practices, develop scripts and workflows, analyze performance issues, translate business requirements into technical solutions, and support enterprise application rollouts across multiple instances and domains.