Jobs at LightFeather

Lead design, develop, and deploy ServiceNow solutions (ITSM, ITOM, HRSD, App Engine, Service Portal). Build workflows, scripts, custom widgets, and integrations (REST/SOAP/MID Server). Ensure security, RBAC, performance, and compliance. Mentor developers, collaborate with stakeholders, troubleshoot platform issues, and work in Agile sprints while documenting architectures and solutions for federal projects.

Lead full-stack delivery to modernize DHS ICE legacy systems by analyzing workflows, designing scalable backend services and APIs, building React front-end components, integrating with modern platforms (Palantir), supporting the full SDLC, troubleshooting across stacks, and collaborating with stakeholders to translate mission-critical functionality into a modern architecture.

Design, configure, develop, and implement custom ServiceNow applications and enhancements. Provide architectural guidance, script platform components, support rollouts, analyze system performance, and collaborate with business and technical teams using Agile/Scrum to deliver stable, integrated enterprise solutions for federal clients.

Lead requirements gathering and process design for federal clients, translate mission needs into ServiceNow user stories and functional specs, design SOPs and process maps, ensure federal compliance (Section 508, FISMA/NIST), mentor junior staff, coordinate UAT, and produce federal-grade deliverables.

Lead requirements gathering and process design for federal ServiceNow implementations: run client workshops, translate needs into user stories and AC, perform gap analysis, ensure federal compliance (Section 508, FISMA/NIST), mentor juniors, collaborate with architects, run UAT, and produce federal-grade deliverables and SOPs.

Lead design, develop, and deploy ServiceNow solutions (ITSM, ITOM, HRSD, App Engine, Service Portal). Build workflows, scripts, widgets, and integrations (REST/SOAP/MID Server). Ensure security and performance, mentor developers, troubleshoot issues, and work in Agile with CI/CD and AWS.

Lead requirements gathering and process design for federal clients, translating mission needs into ServiceNow solutions. Run workshops, create user stories and UAT, ensure federal compliance (Section 508, FISMA/NIST), mentor juniors, and produce federal-grade deliverables and process documentation within Agile delivery.

Lead requirements definition and solution design for federal ServiceNow programs. Facilitate discovery workshops, convert mission needs into user stories, perform gap analyses, ensure federal compliance (Section 508, FISMA/NIST), own backlog quality, mentor staff, validate designs with architects, and lead UAT and federal-standard documentation.

Serve as the Scrum Master for a federal cloud engineering team, facilitating all Scrum ceremonies, managing sprint execution and Jira boards, coordinating backlog refinement with the Product Owner, producing sprint status and demos, maintaining documentation in SharePoint, handling ServiceNow-Jira ticket workflows, supporting change management, and communicating with engineers and federal stakeholders while working on-site in Washington, D.C.

Serve as the dedicated Scrum Master for a federal cloud engineering team, facilitating Scrum ceremonies, managing sprint execution in Jira, coordinating with Product Owner and stakeholders, maintaining documentation in SharePoint, tracking ServiceNow tickets, and promoting agile practices while supporting cloud and DevSecOps-related delivery and federal security compliance.

Design, build, and maintain full-stack applications to modernize DHS ICE legacy systems. Analyze legacy workflows, translate mission-critical behavior into scalable designs, implement backend services and APIs, develop front-end components, support SDLC activities, troubleshoot across stacks, and collaborate with stakeholders while upholding engineering best practices.