Teams at Loancrate

Lead an engineering pod of 6–8 engineers, owning people management, delivery, operating cadence, onboarding, staffing, and cross-functional partnerships. Partner with Product and Technical Leads to prioritize valuable work, manage technical and quality risks, improve execution, and support engineer growth. Maintain enough technical depth to evaluate designs and contribute as an IC when appropriate. Surface risks, manage dependencies, and build a healthy, autonomous, high-performing team in a remote-first AI-native environment.

Own lender customer relationships from implementation through post-go-live, advising on mortgage workflow configuration, answering product questions, handling objections, supporting demos, and translating customer feedback to Product and Engineering. The role requires direct mortgage lender experience, customer-facing communication, deep mortgage lifecycle knowledge, hands-on loan origination system experience, and willingness to travel approximately monthly. The CSM will also help establish the company’s customer success playbook.

Build software that productizes enterprise mortgage-lender onboarding. Responsibilities include automated tenant provisioning, configuration-as-code, environment promotion, data migration from legacy systems, reconciliation reporting, multi-tenant feature rollouts, smoke tests, conformance suites, and infrastructure or CI/CD improvements. The role spans backend, frontend, cloud infrastructure, security, reliability, and collaboration with implementation teams.