Teams at Lyra Health

The VP of Client Services will lead the strategic vision and operations of the Care Navigator Team, focusing on service excellence, data analytics, and cross-functional collaboration to enhance member care and drive enterprise growth.

The Client Support Specialist engages with clients seeking mental health support by conducting needs assessments, triaging requests, and answering service-related inquiries. This role involves high-volume communication across various channels while ensuring client safety and effective assistance.

Lead product strategy and execution for data and AI platforms, driving GenAI/LLM initiatives, cross-functional collaboration, responsible AI governance, experimentation (A/B testing), measurement of model impact, and mentoring product teams to embed scalable ML capabilities into clinical and member experiences.